We are doing great business, our Help Desk is always busy, we have just instituted a Quota system with entering our Help Desk Tickets upon which we must meet daily.
Is this the beginning of the end for us, it has started with quantity rather then quality.
With bean counters looking over our performance stats per day.
Whats your take on this as I’m new to IT been in the field for three years, this strikes me as somewhat draconian.
