Random Computer Shutdown Issue

By cwcadmin ·
Ok so I built a computer at work for the owner and all the sudden it started having a random shut down problem. He explained to me that he had went to this website and that his computer shut down instantly. After that he never went back but his computer would just drop power and instant shutdown randomly. This is the same computer set up that I have at the house and after I went through everything (power supply, virus, malware, spyware, switching multiple parts with my computer) the problem still occured. So I decided to go to the website on my computer to attempt to see what was going on... Upon visiting the site I was greeted with a popup that said this site uses java upon which I clicked ok. Upon clicking Ok my computer shut down instantly and is now dropping power randomly... I know a wipe would more than likely solve the problem on both computers which I plan on doing but I cant not understand what in the **** would be causing this which is why I am posting the question to see if anyone has any idea... I DO NOT recommend visiting the site because I don't want anyone else to end up with the same issue. FYI I am running 64bit windows 7 professional and the CPU at the office is running 32bit windows 7 professional. Any thoughts on what this is? I have run AVG, Symantec, malwarebytes, trend micro and have nothing as far as there concered so if it is a virus I have no idea how to atck it!!

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All Answers

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When you visited the site

by santeewelding In reply to Random Computer Shutdown ...

Were both systems unprotected?

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1 was 1 wasnt

by cwcadmin In reply to When you visited the site

The 1st computer to experiance the issue had AVG installed. The 2nd computer (my personal CPU) was not protected.

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Thank you for your response

by santeewelding In reply to 1 was 1 wasnt

I asked for selfish reasons.

Customer of mine came in once with his hand bandaged. He was missing his right index finger. Of course, that I might avoid such a calamity myself, I asked, "How?"

He told me (trailer hitch to ball) and I have exercised extreme caution about those things ever since.

Now, you didn't lose a finger, but you "lost" two computers, one your own -- running 64-bit W7 Pro, like mine. So, I asked, "How?"

By the way, your case is classic. Once you get through it, I suggest you apply your new membership at TR to this, the Questions forum. Sit on it. Make it a standard feature in your day. Don't miss a thing. Ask selfish questions.

I have found it the best place of all to review tales of woe and how they are resolved, if not prevented like yours in the first place.

The people here are first-rate. Pay attention to them.

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by boxfiddler Moderator In reply to Random Computer Shutdown ...

Installed upon clicking the popup? My best guess.

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Windows Registry

by cwcadmin In reply to Rootkit?

I had a friend tell me that he found something similar that said it was a registry error causing random shut downs and that a registry cleaner will solve the problem. I have just attempted this on my personal computer and will await another shut down to see if the problem is solved.

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Start with the obvious Infections things

by OH Smeg Moderator In reply to Random Computer Shutdown ...

When you clicked OK you installed the problem here so the easy way around it is to wipe the system with Boot & Nuke

or Kill Disc

If you want much pain & suffering you could try a Boot Disc to clean the system but from my experience infections like this once cleaned tend to stop the OS from loading.

TR recently had a Article on this and it may prove useful to you .;leftCol


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