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Read only photos

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by cricket_moon

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Good morning. I have a client who uses outlook express. When he recieves photos, they are read only. We tested this, I sent him a photo that was not read only. Once it got to him, it was. It doesn't matter what directory he's saving it in. Thisis really aggrivating. What should I be looking for here?

6 replies

by parvus1202

Whenever I send photos, I scan them and save them as JPEG. It will easily load and opens fast. I don't use OE, but it looks similar to Netscape, and Netscape opens picture fast as well. Try to send resized JPEG pictures, see what happens.

by cricket_moon

Thanks for the quick reply. The problem is not with scanned photos, however. True, a majority of the photos that he receives are scans, but the test photo that I sent him was a graphic that I created. I wanted to make sure that the problem wasn'tcreated by the sender. It's not. He recieves these photos from lot's of different people regularly. All the pictures that he gets are jpg or tiff.

by nikki96

He must save it, then edit it. He can not open it, then edit it, then save it. See below from their help files. Note that opening the file from Outlook makes it read-only.

Dealing with Incoming Attachments
An attachment is a document or programattached to an e-mail. Typically, they contain information that is too bulky to fit inside a regular e-mail. If an e-mail contains an attachment, a picture of a paperclip will appear at the top of the email. Using the left mouse button, clicking thepaperclip will give you two options, allowing you to either view the attachment in its native format, or save the attachment to a place of your choosing

Viewing only
Viewing will load the attachment into whatever application is native to the attachment; for example, a .doc Word document will be viewed in Microsoft Word. Please remember that changes cannot be made to the attachment, it is read-only. This method should only be used if you wish to view the attachment. If you wish to change it in any way, you need to use the method below.

Saving and editing
Saving will allow you to save a copy where ever you wish to. If you are working on a Public Workstation and need to edit or even print the attachment then you must save the attachment to the D Drive. If you want to save the attachment for future reference do not forget to copy and paste it to your M: drive before you log out of your machine. Details on how to do this can be found here

by cricket_moon

I really need resolution for this. If there is any more information that I can provide, let me know.
Thanks

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