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Really Bad Yahoo Tech article

By Support Gal ·
Did anyone else notice the Yahoo featured article yesterday on dead laptop keyboards? It made me shudder to think any of my customer might see it and try their suggestions. There's a blog about the article on BetweenCalls. Read the article at
http://tech.yahoo.com/gd/dealing-with-a-dead-laptop-keyboard/153166
and check out the blog at http://betweencalls.com. Just click on Blogs in the menu. It's the latest one.

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You win, that was just as bad as you said!

by Tig2 In reply to Really Bad Yahoo Tech art ...

Hard to believe that anyone, much less Yahoo would be so irresponsible. I'm a certified tech and there are laptops I won't take apart. As the blogger suggests, every tech I know would rather eat glass!

The worst is that they put the best suggestion (use a USB keyboard) at the very end of the article, thus suggesting that the DIY approach is somehow better!

I have a Dell lappie with a dead keyboard. I use a USB keyboard with it and call it a day.

Sheesh!

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Could have...

by Mayhem1969 In reply to You win, that was just as ...

just said beat it with a hammer and then go get a new laptop with a new keyboard that works. I don't see the difference.

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Me either!

by Tig2 In reply to Could have...

I just think it is irresponsible to put an article out there that assumes that the reader will know that. A tech MIGHT but only if that tech has some hardware knowledge.

That article was just wrong. And no way to set a disclaimer on it like "Don't do this for the love of God!!!"

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500L

by nitgundo In reply to Could have...

i have a gateway 500L and want to upgrade the cpu but i can't get the bios update . where can i find it.i tried gateway homepage but i get nothing as far as the model . i guess it's so old .

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You just randomly posting now?

by seanferd In reply to 500L

If it is no longer supported by Gateway, a la MPC, you'll just have to Google for your BIOS string. (Phoenix BIOS, it seems.)

You also might want to consider which thing you are attempting to do: Upgrade the CPU, or find a BIOS update. Hardware, software. I doubt there is much of a CPU upgrade available.

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Although it was not very specific

by The Scummy One In reply to You win, that was just as ...

It was not really a bad article. Most users can easily change their own keyboards, and the article does suggest getting the manual for their notebook. It even gives hints on replacing with 3rd party devices.

It wasn't a great article, but I dont see it as a bad one. More like a typical Yahoo one.

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Not Yahoo, exactly.

by CharlieSpencer In reply to You win, that was just as ...

Yahoo just posted it. The content is actually from a "... for Dummies" book.

"...open the laptop, removing whatever pieces stand in the way of getting at the connections to the internal keyboard. (These obstacles may include plastic casings, the hard drive, the battery, and sometimes much more.)"

That's the part that causes me concern. I can see Joe Laptop, no wrist strap, opening every conceivable orifice, taking out the HD, leaving the battery in, futzing with the RAM, shorting something something out with a casually placed screwdriver, etc.

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I once had a user

by ganyssa In reply to Not Yahoo, exactly.

attempt to replace a laptop keyboard. He also left the laptop plugged in while he did it and dropped a screwdriver through the grate into the motherboard.

Then he called for support and said "my laptop won't boot up - I don't know what happened."

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Wrist strap???

by Forum Surfer In reply to Not Yahoo, exactly.

I've been in the business for more than 10 years...granted that's not long, but whatever. I have never once killed a device via static and I can't bring myself to wear one of those wrist straps. The only time I ever wear one is in a server room installing cards on enerprise level cisco switches/routers...and only then because the equipment costs more than I make in a year. And taking apart a laptop is easy, it's just like anything else out there (cars, computers, whatever). Just put it back like you found it, down to the most minute detail and everything will work fine.

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Not Really I once was told to write a Service Manual to repair

by HAL 9000 Moderator In reply to Wrist strap???

One of the IBM Main Frame Power Boards. I started by telling them to pickup a Soldering Iron and remove the Transistor whatever. This wasn't for public consumption but only for IBM Certified Techs and the very first response that I got was that the Board Caught Fire while this guy was removing the Transistor. As I was going that way the next day I drooped in to find that a Plumbers Soldering Iron had been used one of those Petrol Fired Irons that was used to Solder up Guttering many years ago.

Needless to say what should have been a very simple repair resulted in the destruction of a Very Expensive Board & me rewriting the Manual. Instead of taking half a page of instruction I eventually wrote a Fool Proof one that took 10 Foolscap Pages. Even then I'm not completely sure that someone couldn't have messed up the repair but as IBM came out with a Service Document for this repair I was never asked to do one again.

Col

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