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reboot loops

By TABComputers2002 ·
I have several users that are getting caught in a reboot loop. When the enter their Novell network loging, the systems will start to load windows. After a minute or 2, the machines reboot.

These machines are a mix of 2000 and XP. On a few of the machines, we turned them off for a few minutes and they came back up and logged in normal.

On one machine, we brought the machine to the IT dept, but were not able to reproduce the error until we brought it back to our user. On that machine, we swapped network cables, power cables, mouse, keyboard, and even plugged into a different network jack. But it still rebooted. Any ideas were to go next on this machine or what to check to try to find out why machines are having this problem?

Thanks in advance
Tim

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by TABComputers2002 In reply to reboot loops

I forgot to mention, we did run a virus scan and several malware scans on all the machines.

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by zack.phierce In reply to reboot loops

you were unable to dublicate it in the IT room, but returned to the users location the issue persists. What about power itself you mentioned that you changed cords, have you tried using a different power source maybe directly into the wall, or a known good battery backup unit? And there are no other pieces of equipemt local to this users station anything USB? that was not connected when in the IT room? But from what you are describing it's local to that users physical area.

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by TABComputers2002 In reply to

The user had a USB camara that we didn't hook back up. We swapped power cords and outlets, but no help.

Can you believe when we put the monitor we were testing with into the users room, that the machine worked?

I'm still not convinced the monitor caused the problem. Suggestions?

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by BFilmFan In reply to reboot loops

Electrical interference?

Get a LONG power cord and try a different outlet and see if the issue is resolved.

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by TABComputers2002 In reply to

We swapped power cords and outlets, but no help.

We went so far as hooking it back up at the users station with the monitor from the IT area, and the machine worked.

I'm still not convinced the monitor caused the problem. Suggestions?

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by zack.phierce In reply to reboot loops

So you changed monitors and now all issues resolved?

That's one of the wierdest things I've heard of, could it be the monitor driver? are you using all your monitors as "PNP"? Or do you actually specify the monitor inf? I or the montitor could be on it's way out and sending out electric current anyone at your company able to test the monitor?

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by TABComputers2002 In reply to

All machines are PNP. We're using his old monitor to set up a new computer, and no problems so far

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by TABComputers2002 In reply to

All machines are PNP. We're using his old monitor to set up a new computer, and no problems so far

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by sgt_shultz In reply to reboot loops

what about changing the Automatically Restart on System Error so you can see if you get a blue screen error.
anything in the event logs?
are these pc's auto windows updating?
this used to work, we casn assume? then this cropped up?
what is a few minutes? 2? 5? 20?
any new drivers lately? new printers? new netware client updates?

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by sgt_shultz In reply to

Control Panel/System/Advanced/Startup and Recovery. uncheck the box that says 'automatically restart on system error' then post the blue screen info like, Stop x00000002f whatzit.dll

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