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reboot problem

By Daz'n'Ash ·
The computer:
Alienware area-51m laptop
2.66 ghz p4 512 MB RAM expandable to 1GB
128 MB ATI Radeon Mobility 9000 60 GB HD
DVD/ CDRW combo drive
win XP home

The Problem:
Whenever the CD rom is accessed the computer will automatically reboot itself. This will happen when ANY CD is placed in the drive.

What has been done to resolve this:
Have tried system restore, but obviously unsuccessful.

Any suggestions out there?
Please answer only if you have a possible resolution, not just to grab some points please.

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by dmiles In reply to reboot problem

Visit the following Microsoft Web site to view the latest Windows HCL:
http://www.microsoft.com/whdc/hcl/default.mspx
Microsoft Knowledge Base:
314062 The latest Windows XP hardware compatibility list

Make sure that the CD-ROM drive is listed on the Windows hardware compatibility list (HCL).
If you use a SCSI CD-ROM drive, make sure that the SCSI controller is listed on the Windows HCL.
If your CD-ROM drive or SCSI controller is not listed on the Windows HCL, contact the device manufacturer for a Windows device driver or for compatibility information.
Verify that the CD-ROM drive is installed according to the manufacturer's specifications.
If you installed a SCSI CD-ROM drive:
Verify that the SCSI bus is stopped correctly. On a SCSI bus, the last SCSI device should be stopped by using a terminator that is provided by the manufacturer. For more information about termination, see the documentation for the SCSI adapter.
Verify the CD-ROM SCSI ID. The SCSI ID of the CD-ROM drive is typically set to SCSI ID 2 or higher.
Verify that the SCSI ID of the SCSI controller is set to SCSI ID 7.
Verify that no other adapters are configured with settings that conflict with the SCSI controller settings.
Look in the Microsoft Windows Event Viewer for error messages that pertain to the CD-ROM drive or SCSI controller. To do this, follow these steps:
Click Start, and then click Control Panel.
Double-click Administrative Tools, and then double-click Computer Management.
In the left pane, expand Event Viewer, and then click System to view the system log in the right pane for error messages that pertain to the CD-ROM drive or SCSI controller.

Click Start, right-click My Computer, and then click Properties.
Click the Hardware tab.
Under Device Manager, click Device Manager.
Find your device on the list of devices.
If you installed an IDE CD-ROM drive:
Make sure that you are using a device driver that is designed for the IDE controller that the CD-ROM dri

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by Daz'n'Ash In reply to

The information you provided seems to have worked. CD Rom has been extracted, cleaned and replaced. Thanks again.

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by Daz'n'Ash In reply to reboot problem

dmiles, thanks for this info. Will keep you updated as to what works. Did you realise you cut off the last part of your answer?

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by Daz'n'Ash In reply to reboot problem

This question was closed by the author

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