I’m about to start a piece of work with a new client where the relationship with a key IT system supplier has almost broken down and
the system itself is unreliable, all parties involved are blaming each other.
My favoured approach is to start with a clear the air discussion, setting new and clear ground rules and service level expectations – and give a time period after which a further review will decide what we do going forward.
Is this too simple, have you had to do this yourself and do you have any tips I might find useful? All suggestions gratefully received.
Thanks
