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Receing two mails from specific user

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by atharaaa

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Dear friends,
A user John is receiving multiple copies of mails in outlook 2000 in E2k Environment from a specific user called Harry. Where as John is getting single copy of mail from other users. Kindly suggest the remedy what action has to be taken to resolve this problem on Harry's PC as well as on John's PC.

Your support is highly appreciated.

Abdul Aziz

6 replies

by ann777

John's computer is probably fine. Note all his e-mail accounts esp. any aliases he may have.

Harry's computer either has John's e-mail address (or John's e-mail address and an alias) in a Distribution List. Check his (Harry's) Delegates, Contacts, Distribution Lists -- make sure that John is not in any of these twice.

by ann777

Sorry, Got interrupted.

Remove any duplicates from Harry's lists. Make sure that his PAB (Personal Address Book) is clear of duplicates. You might want to Download Address Book and refresh his GAL.

by bristar

Also check on John's computer to see if he has any rules setup that might create a copy and store it in a given folder.

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