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Receiving Multiple Emails

By djrampant ·
I have a user who has an internet Email account. However everytime they dial in they are receiving another copy of previously received mails. The "leave copy of messages on server" box is unchecked, and there are no new messages in their mailbox on their server. Can anyone help me with this??

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Receiving Multiple Emails

by VinnyD In reply to Receiving Multiple Emails

Something like this has happened to me once in a while.

The problem seems to be when a large attachment is on one message.

My virus program is scanning it and the receiving mail times out.

To fix it, I have to go to my ISP's web mail site and read then delete message that will not get received.

If I do not do that, I keep getting the same messages over and over again.

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Receiving Multiple Emails

by djrampant In reply to Receiving Multiple Emails

The problem is that my users access our mail server via an ISP so there is no web mail site to delete the message from! Thanks, Anyway

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Receiving Multiple Emails

by rgrowcock In reply to Receiving Multiple Emails

Are your users using another computer to check email with that may have the "leave copy on server" box checked? I've ran into this a couple of times and that seemed to be the answer. Or try "checking" that box, but also check the delete when deleted from the deleted folder. That may help too. Roger

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Receiving Multiple Emails

by djrampant In reply to Receiving Multiple Emails

I have already tried this, I am wondering if there is a way of resetting the mail box or recreating the mailfile??

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Receiving Multiple Emails

by djrampant In reply to Receiving Multiple Emails

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