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Red Crosses in Word

By DJAT ·
A friend of mine is writing a book due to be published next year. Her manuscript is in a single Word file which, as well as the text, contains all the photographs for the book as embedded objects. Unsurprisingly the file is very large -8 MB. Her original picture files were mainly jpg files, but a few were bmp files - all are the result of scanning her printed photos.

Claire's laptop is a Toshiba Satellite 310 CDS with a Pentium MMX running at 200 MHz under Windows 95. The Hard Disc is 2GBand she has 96MB RAM. The Hard Disc is seriously full and frequently complains of lack of space. She is using Word 97.

A few days ago when Claire opened her manuscript file, several of the photographs had disappeared, each being replaced by a big red cross. The crosses are no discreet affairs like you get in the corner of a place-marker on a web page whilst it is waiting for the pic to download - they are big fat red crosses from corner to corner of the space that should be occupied by the photo. She manually replaced the missing photos by over-writing the affected pages from a backup copy. The repaired file was OK for 24 hours but then "The Phantom Red Crosser" struck again, this time replacing nearly half of her photos with red crosses.

I have transferred a copy of the 'infected' file to my computer. My virus scan gave it the all clear. The affected photos still show up as red crosses on my machine so it is not just a display problem. However, it appears that not all red crosses are created equally. On some of them, if I double click over them, the missing photo opens up in the Picture Editor that is launched from within Word. On others, when I double click, the Picture Editor contains - yes, you've guessed it -a big red cross.

What is going on here? Where are these big red crosses coming from?

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

Greetings,

CAUSE:
This problem occurs most often with inserted bitmap (.bmp) files or pasted graphics. Note, however, that this behavior may also occur with other graphics formats.
Word uses either a red "X" or a general picture (a circle, square, and triangle) to represent any graphic or picture it cannot
display. Word will not be able to display corrupted or damaged graphics or may lose picture data in low memory or low resource situations.

RESOLUTION:
In most cases, you can resolve this problem by upgrading to Microsoft Word Service Release 1 (SR-1). For information
about how to upgrade to SR-1, please see the following article in the Microsoft Knowledge Base:

ARTICLE-I Q172527
TITLE : WD97: How to Obtain Word 97 forWindows Service Release 1

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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If you have installed SR-1 and you continue to have red "X" problems, please see the "If You Have Installed SR-1 But Continue to See a Red 'X'" section of this article.

Source:
Once you have installed SR-1, you will need to manually restore the graphics in the document. Note that you can also use these steps as a temporary workaround if you are unable to install SR-1.

To manually restore the graphics in a document, follow these steps:

1.On the Tools menu, click Options, and click the Save tab.

2.Click to clear the Allow Fast Saves check box.

3.On the File menu, click Save As and save the document with a new name. Restore the graphics in this new document and use this new version of the document from now on.

4.Use the following methods to determine the nature of the problem and restore the graphics.

Method 1: Verify Sufficient Free Space on Your Primary Hard Disk

Follow these steps:

1.Double-click My Computer on the desktop.

2.Right-click your primary hard disk (for example drive C).

3.Click Properties. The amount of free disk space should be approximately 20 megabytes (MB) or more.

There is no specific minimum amount of free disk space required to run Office programs. However,most computers do require a certain amount of free space (usually around 20 MB) to open, close, and save files, and to print documents. If your hard disk has less than 20 MB of free disk space available, you should consider removing unused data files or
temporary files or programs. After you have freed 20 MB or more space on your primary hard disk, restart Windows, and re-open the file.

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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Method 2: Replace the Graphic from the Original Source File

Follow these steps:

1.Delete the red "X" from the document.

2.On the Insert Menu, point to Picture, and click From File.

3.Select the original graphics file and click OK.

Method 3: Open the Picture in Picture Editor, Paste It Back in the Document

Follow these steps:

1.Double-click the picture to open it in the picture editor.

2.On the Edit menu, click Select All.

3.On the Edit menu, click Copy.

4.On the File menu, click "Close & Return to document."

5.In Word, click Paste on the Edit Menu.

Method 4:

Refresh the Field Results
If the graphic is linked, you can refresh the field results. For example, when you view field codes,if you see a field that resembles either of the following

{IMPORT c:\\clipart\\picture.pcx}
-or-
{INCLUDEPICTURE c:\\clipart\\picture.pcx}

make sure that Picture.pcx file does exist in the Clipart folder. Then, select the field and press F9 to update the field.
Updating the field will cause the graphics filter to read the picture again. When this occurs, the picture display should be
refreshed and the red "X" will be replaced with the expected picture.


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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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IF YOU HAVE INSTALLED SR-1 BUT CONTINUE TO SEE A RED "X"

In some cases, a red "X" is displayed in your document on purpose. An image can be displayed as a red "X" if any of the following conditions are true:

The Image is a GIF or JPEG image that contains complex formatting options such as animations, sounds, or progressive displays.
The directory specified as a temporary directory in Windows does not exist.
The image has been corrupted or some other aspect of the document has been corrupted.

You have insufficient free space on your hard disk. To determine whether the nature of the graphic in your document is causing the display problem, use the following methods.

Note that documents created in the pre-SR-1 releaseof Microsoft Word 97 for Windows will continue to display red "X"s
until you repair the graphics. That is, the damaged graphics are not corrected automatically when you install SR-1. In these cases, use the steps and methods in the "Resolution" section of this article to recover the missing graphics.

Method 1: If the Image is a GIF or JPEG Image
Many JPEG or GIF images downloaded from the Internet contain complex formatting options such as animations, sounds, or progressive displays. Worddoes not use these options. To modify the graphic so that it includes only those elements that Word will use, use a graphics editing program to save the graphic in a simpler format:

For a GIF graphic, lower the complexity to CIS GIF 87 or 87A rather than GIF 89A.
For a JPEG graphic, save it in the "simple" or "baseline" format, without any progressive redraw features.
For more information about these graphics formats, see the documentation that comes with your graphics editing program and see
the "More Information" section of this article.

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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Method 2: Verify That You Are Using a Valid Temp Directory Verify that the SET TEMP and SET TMP lines in your Autoexec.bat file are pointing to valid folders. To verify the SET TEMP and SET TMP lines in the Autoexec.bat file, follow these steps:
1.Click Start, and then click Run.
2.In the Run box, type "sysedit" (without the quotation marks) and click OK.
This command will open the System Configuration Editor.
3.Click the Autoexec.bat window.
4.In the Autoexec.bat file, look fora line beginning with SET TEMP or SET TMP. These lines if they exist, should be set equal to a valid directory. Make note of any directory referenced. NOTE: (If the Autoexec.bat file does not contain a line that starts with either of these commands,skip to the next method.)
5.Click the Start menu and click Windows Explorer or Windows NT Explorer.
6.In Windows Explorer, verify that the directory you noted in step 4 is a valid directory.
If you are running Windows NT, also check the following:
1.Click Start, point to Settings, and click Control Panel.
2.In Control Panel, click System, and click the Environment tab.
3.On the Environment Tab, check the values for TEMP and TMP under User Variables. These values will be the
path toa directory. Note the directory listed.
4.In Windows NT Explorer, verify that the directory noted in step 3 is a valid directory. If the TMP setting is
using wildcards (% signs), create a directory called TMP in two places: C:\tmp and C:\winnt\Tmp.
NOTE: If you are running Windows NT version 4.0, ensure that you have Service Pack 3 (SP3) installed. This resolves a problem where the SET TMP in user variables can be accidentally reset.
For additional information, please see the following article in the Microsoft Knowledge Base: ARTICLE-I Q152734

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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Method 3: Verify That Your Graphic File Is Not Damaged or Corrupted. If you see a partial re-draw of the picture before it becomes a red "X" or if the size of your graphic is not what you expect, the graphic may be corrupted. To see the size of your graphic, follow these steps:

1.Click the picture to select it.

2.On the Format menu, click Picture.

3.In the Format Picture dialog box, click the Size tab.

4.Verify the size of the picture using the numbers under Original Size near the bottom of the dialog box. If the size reported is not what you expect the intact picture to be, the graphic file may be corrupted. If the size reported is 1 inch-by-1 inch,
there is a different problem and you?ll need to try some other workarounds to resolve the problem.

To restore the picture, follow these steps:

1.Open the picture in a graphics editing program such as Photo Editor.

2.Save the file in a different file format.

3.Attempt to insert the saved file back into your document. In some cases, a red "X" in your document indicates that some other
aspect of the document has been corrupted. If you receive an "unable to open file" error message or if you receive an invalid page fault (IPF) when you open the file, some other aspect of your document may be
damaged.

For information on how to troubleshoot a damaged document, please see the following article in the MicrosoftKnowledge Base: ARTICLE-I Q87856
TITLE : W Troubleshooting Damaged Documents in Word for Windows

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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Method 4: Verify Sufficient Free Space on Your Primary Hard Disk
Follow these steps:
1.Double-click My Computer on the desktop.

2.Right-click your primary hard disk (for example drive C).

3.Click properties.

4.The amount of freedisk space should be approximately 20 MB or more. There is no specific minimum amount of free disk space required to run Office programs. However, most computers do require a certain amount
of free space (usually around 20 megabytes MB) to open, close, and save files, and to print documents. If your hard disk has less than 20 MB of free disk space available, you should consider removing unused data files or
temporary files or programs. Once you have freed 20 MB or more space on your primary hard disk, restart Windows and re-open the file.

STATUS
Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. In most cases, this problem was corrected in Microsoft Word 97 SR-1.

If you are running Microsoft Office 97 for Windows, please see the following article in the Microsoft Knowledge Base:
ARTICLE-I Q172475
TITLE : OFF97: How to Obtain and Install MS Office 97 SR-1

If you are running stand-alone Microsoft Word 97 for Windows, please
see the following article in the Microsoft Knowledge Base:
ARTICLE-I Q172527
TITLE : WD97: How to Obtain Word 97 for Windows, Service Release 1

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Red Crosses in Word

by maxwell edison In reply to Red Crosses in Word

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You know, I could have made this real easy on myself and simply posted this link:

http://support.microsoft.com/support/kb/articles/q162/3/49.asp

(REMOVE SPACES if they appear in the pasted URL).

That eill take you to the Microsoft atricle I pasted in my reply.

Best of luck to you (and your friend with the book!)

Maxwell

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Red Crosses in Word

by DJAT In reply to Red Crosses in Word

A brilliant, very helpful answer. Thanks so much for your time

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Red Crosses in Word

by Fossil In reply to Red Crosses in Word

First, PLEASE give the points to maxwell_t_edison. This just an anecdotal, personal experience. Basically, WORD sucks with large files. The bigger it gets, the more and more space you'll need for the lifesaving "undo" feature. As a compromise, especially while lots of edits are happening, consider breaking the file into several smaller ones (chapters, perhaps). YIF that''s acceptable, you could then consider using the Master Document feature (see WORD help), but my experiences with (poor) makes me hesitant to recommend it (might be my inexperience thought). It won't help you much, but ultimately, for large documents (500+ pages) we wound up biting the bullet and moved to Framemaker. It's a ***** to learn, but there isn't ANYTHING it can't do -- if you've the patience to hang with it an keep trying. Again, please give the points to maxwell_t_edison.

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