I’m just possing this question to get some feed back. What makes me ask this is one of my company’s clients internet access is down due to their actual DSL line going bad that comes into the building. Well the carrier has been testing and fixing the problem since yesterday and their service stopped on Tuesday. With the dependcy of today’s smaller businesses on internet connectivity, would it be a wise suggestion of a backup internet connection? This client is basically non-functional and I’m sure they are losing tons of money with the down time. But even wiwth this being the actual service providers problem, my company and myself as the tech support, look like we aren’t getting the job done. I just wanted to hear some feedback from some of the more experienced people regarding support of this nature with small businesses and how to handle certain issues that are common in a bigger environment.
