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reinstalling Word, Powerpoint etc.

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by rfboring51

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I recently experienced alot of problems with a Dell purchased in 3/07..I was on with a Dell rep for 2 weeks and she couldn't resolve the problems. Last week I was on again and was told I needed to start fresh-check everything and clean the hard drive, reinstall windows xp etc..he walked me through most of it, but failed to tell me how to get my Office components back up and running..I don't have Word, Powerpoint, Excel etc.. all this was because of a runtime error I was having with Visual C++--after all of the cleaning, reformatting, etc., I am still getting the error and can't update any programs..before I go completely MAD,can someone tell me what I need to do? besides throw this Dell out for the trash?? It is a Optiplex Gx 620 thanks, Rita

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by captbilly1eye

Obviously a difficult issue if a Dell tech spent so much time and was still unable to resolve it.

What is the exact error message, and when exactly does it occur?
Since reinstalling Windows, have you performed all the Windows updates?
What programs have been installed since?

With more ammunition, I'm sure someone here will have an answer.

by seanferd

Look for it at microsoft.
http://support.microsoft.com/kb/259403
http://support.microsoft.com/kb/322201
http://www.microsoft.com/Downloads/details.aspx?FamilyID=32bc1bee-a3f9-4c13-9c99-220b62a191ee&displaylang=en
I don't know which runtime you need, but these pages will give you an idea of what to look for. Have you installed the service packs and updates for the OS?

I must admit that I am aa little confused about the "update my programs" part. They need to be installed before you can update them. If they are installed, let's worry about getting them working before updating. If installing your missing runtime does not help, please post the exact error message, including any "further information" offered by the error box.

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