Hello all.
I’ve got problem here that has me stumped, and I’m hoping someone out there has gone through this before and has a solution. It concerns remote access.
My main office is using private IP addresses, with a Cisco 2514 router doing Port Address Translation on a pair of global IPs.
I have static routes created for those servers who need a real identity in the outside world–my RAS server, for example.
Recently, we have been putting some regional people into executive office spaces. These places have their own networks that are beyond my control and invariably are also using private internal ranges. Problem is that everyone we put in one of these offices has trouble accessing certain things on our network.
For example,they cannot successfully connect to our NT4 RAS server (PPTP). Although they can ping it, they can’t actually log on– getting an error 650.
Additionally, things like NetMeeting (which we sometimes use for remote support) no longer work.
Run of the mill stuff, like e-mail, Web access, etc. always works fine.
I have tried to find out from the IT people who run these executive spaces what, if anything they are doing that would cause these problems, and the answer is always either “nothing” or “we don’t know”.
I cajoled one of these places into giving our people real IP addresses, and all of the problems went away. However, with this latest office we have, I do not think that will be an option.
Is anyone aware of any issues regarding private-to-private network communication that could be causing my woes? Any leads would be most appreciated.
