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Remote Access Print Server

By mwcoop53 ·
I have a remote user who is unable to connect to our print server. He is running Win2000 Pro and accesses our network via Symantec's RaptorMobile. Whenever he tries to print a document on one of the network printers, he receives the message "unable to connect." He can browse Network Neighborhood and access our servers and applications just fine. He can also print fine to his local printer. When he tries to display the properties for a network printer, he receives an "unable to displayprinter properties" message. I had him remove one of the listed printers and try re-adding it, but when he tries to browse the available printers, none ever appear. When I had him manually try to enter the name of a network printer to be added, hereceived the "unable to connect" message. He is not able to ping any of the network printers from his location.
When I set his computer up inside our network, I could print just fine to the network printers.
Any suggestions or ideas what could be wrong?
Thanks for any insight!!

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Possible Bandwidth Problem

by geas In reply to Remote Access Print Serve ...

Since your remote computer works fine inside your network (I assume it's connected via NIC - 10Mbps min) there is nothing wrong with it's configuration. When connected remotely - using a dialup connection - the bandwidth available dramatically drops(56Kbps max). Thus connection times out before being established. This could be the cause of you problems.

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I agree... see more...

by ghstinshll In reply to Possible Bandwidth Proble ...

You may want to (try) install the network printer locally on the machine with the port being the IP address of the printer... It might help, but I doubt it.

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