I work for a small business that provides multifunction printers and IT services to customers in our area. Many times we are required to send one of our technicians out to fix problems that could be fixed remotely if we had a remote access connection to their PC.
The problem is this. The owner does not want the customers to have to change any of their system setups in order to do this, which means I can't use VPN or any solution that would require changes to their infrastructure.
I've been looking at several solutions including PC Anywhere Remote Access Server and Citrix Online's GoToMyPc.Com Corporate but at this point I'm looking for feedback from other Network Admins that have had to implement similar solutions.
I am hesitant, though, to use a service such as GoToMyPc.com because I am not really comfortable with the idea of adding an additional point of failure into the mix. And there are security issues in doing this as well.
What experiences have you all had with setting up a Remote Access Solution that needed to work with customers' network without them making changes to their security/firewall policies?
Thanks!
Jason Race Network Administrator Kemper Business Systems Melbourne, FL 32901
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Try logmein...www.logmein.com they offer a free remote tool similar to gotomypc they also have logmeinrescue which i recommend it allows you to shadow the user, try the trial and see how you like it.
Have A look at the Syberfix Professional Suite. I have tried the logmein,webex.gotomypc,and others. I found the syberfix tool not only performs the best, it has built in management tools that allows me to track, bill and manage my customers.
I'm using Desktop Authority. http://www.scriptlogic.com/da Our network consists of more than 130 workstations spread across 3 floors. Before - unceasing runings to every floor for only little network tuning things - I can't wish this to nobody :-)
And now - I can control my network from one place.
a Web-hosted SSL VPN services provider, http://www.gotoservers.com can be your good choice. No changing required on your firewall for both side. Only needs is Java Enable Browser with JRE1.4+. All functions are implemented as Applet. When you close the browser, nothing left on you client's computer.
If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Remote Access Solution
The problem is this. The owner does not want the customers to have to change any of their system setups in order to do this, which means I can't use VPN or any solution that would require changes to their infrastructure.
I've been looking at several solutions including PC Anywhere Remote Access Server and Citrix Online's GoToMyPc.Com Corporate but at this point I'm looking for feedback from other Network Admins that have had to implement similar solutions.
I am hesitant, though, to use a service such as GoToMyPc.com because I am not really comfortable with the idea of adding an additional point of failure into the mix. And there are security issues in doing this as well.
What experiences have you all had with setting up a Remote Access Solution that needed to work with customers' network without them making changes to their security/firewall policies?
Thanks!
Jason Race
Network Administrator
Kemper Business Systems
Melbourne, FL 32901