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Remote administration purposes

By Mikael310 ·
Given a user can't or isn't available to find his/her PC name for me. For instance, in a helpdesk situation, a user submits a trouble ticket saying his PC is 'broken'. If I know his username, how can I find out the computername (not the DC) which he is logged into?

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Computername

by Info-Safety, LLC In reply to Remote administration pur ...

Have the person check the computer name by going into the control panel -- system -- computer name.

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SMS

by Jessie In reply to Remote administration pur ...

SMS reports will allow you (so long as the computer is part of the SMS group) to look up computers for such-and-such user.

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Try Technical Q&A forum.

by deepsand In reply to Remote administration pur ...

This is a tech. problem, in search of a solution.

It properly belongs in "Technical Q&A," not in "Discussions." There you will be more likely to get the attention of those seeking questions that they might answer.

You should re-post there.

Thank you.

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