Remote Assistance

By lsmith_74 ·
Does anyone know of any kind of remote assistance software that would be userful when troubleshooting with a user that is not on the same network as me. I know of the netmeeting, remote desktop, and remote assistance. With all of the listed titles, it seems that they will not allow me to connect to a users' workstation with me not being on the same network. If anyone has any suggestions for me, I would greatly appreciate it. Thanks

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You don't fully understand routing and TCP ports from what I see

by Why Me Worry? In reply to Remote Assistance

Remote desktop, or RDP, uses TCP port 3389 to establish conenctivity. I can easily RDP into my home PC from anywhere because my personal firewall is allowing TCP port 3389 traffic to enter into my private network. Also, I have a static NAT entry to translate my public IP address into my private static IP address of my PC.

On the other hand, you can use LogMeIn software, which uses HTTPS traffic over ports 80 and 443. Take a look at LogMeIn software.

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MUCH simpler

by josh_trow In reply to Remote Assistance

I have found (and currently use) a program that is almost magical in its ease of use. GoToMyPc. Yeah, if you want to use it for more than a month or for multiple computers, it costs (I think) $20 a month, but it is so easy. I use it across networks, and it works incredibly well. It has all kinds of useful settings, like disabling mouse/keyboard, screen blanking, copying and pasting between host and client, and more. The most useful thing I have found is also that you can start it as a service, so the computer can be controlled right of the boot, without necessarily even logging in!
However, even on lowest settings, you should definitely have a broadband connection! The viewer is a little Java applett that can be installed on any computer, or there is also another kind of viewer that doesnt install anything (I haven't tried it though). Oh, and it requires no port forwarding, no routing, nothing. Everything works like a charm. I think I was running in under 10 minutes.

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by michael.platt In reply to Remote Assistance

GoToAssist is not a software but a hosted service solution that is very effective. It is an offering by Citrix and has a monthly seat charge. I highly recommend it, it has been very successful for me.

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Remote Assit

by aarotech In reply to Remote Assistance

Try Logmein itas numerous packages for assistance as well as free service.

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