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Remote Assistance and Netmeeting help!!!

By uwool ·
I have a computer that is connected to the internet through Bellsouth FastAccess DSL with a Westell B90-610030 modem. I've been trying to remotely connect to my mother and a friend's computer using the Windows XP Remote Assistance feature and Netmeeting, We all have the same modems and DSL service and Windows XP, but I have a Netgear Rangemax router with three XP pcs and a Win98SE laptop . I'm unable to connect to neither of their computers, but my cousin has a dial up ISP service and WinME, with netmeeting I can contol his pc and he can control mine with no problem, but why cant me and my mother's pc' connect, My pc on metmeeting say's she is not accepting calls when I call her, When she tries to call me her pc say netmeeting cannot call itself, Since my cousin and his dial up pc connect with no problems I cant blame it on the router. We all have Norton's Firewall also, which I dont think is the problem either because of my cousin.

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by NZ_Justice In reply to Remote Assistance and Net ...

Are your mothers and friends system properties set up correctly? If you go into system properties a select the remote tab on your mum's and friends pc and enable remote assistance and remote desktop.

Do you, your mum and your friend belong to the Remote Desktop users group? Go to run bar type mmc, once console window appears hold down control key "Ctrl" and press M. Then select the add button, scroll through the list of snap-in's and select Local Users and groups, select ok, select groups from the tree menu. Right click on the "remote desktop users" group, and add to group, then add your mom and friend, now they can get to your comp do the same on there's and they can get to your comp.

Is the windows Xp Firewall running on anyones computer, the xp firewall will block netmeeting and remote desktop connections, since you have Norton fire wall just turn the xp firewall off. Go to Start click on control panel, select windows firewall then select the off radio button click OK all done.

If you are familiar with netstat you could find out if the port is being blocked by your firewall once you found the port just enable that port through your firewall.

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by uwool In reply to

Thanks for the reply, I solved my problem now, I had to enable IP Passthrough/DMZ Configuration on our dsl modems, now we can connect with no problems, Thanks again.

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by uwool In reply to Remote Assistance and Net ...

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