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Remote assitance

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3 replies

by epait

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Hi,

I am trying to get remote assitance to work on my 50 user domain. So far I have 3 PCs that have no problem...the others display a meesage "A program could not be started. Please try again. I imaged all the PCs different model Dells and images..The ones I can access are Dell 4100 Dimensions XP Pro SP1. I have looked at the registy , GP and the remote properties under My computer to see what is different. I am trying to access PC without being solicited...The following are what I found on machines that work:

My computer >remote> both options enabled

GP: enable remote assitance...leave solicited remote assitance (not configured)...add admin to remote assistance users.

Registry: shows HKEY_Local_Machine\SYSTEM\CurrentControlSet\Control\Terminal Server

fInHelpMode REG_DWORD 0x0000001(1)

this key was not on my other PCs...added it to a test PC that didn't work and it still showed error.

Added key according to MS 305608 and still can't access.

My company won't let me use a third party software so I need to get this working for all users.

thanks,
Rob

3 replies

by jschein

use netmeeting...

it's already there and uses the same thing.

Add a .bat file to their startup bar... in it, put the cmd ipconfig and pause
save it... Now they need help, just tell them to open that .bat file for their ip, then use netmeeting to jump in and fix it...

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