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Remote Control

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by rcrutcher

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I am trying to use the Remote Control feature in Terminal Service,Windows 2000. If I am understanding the information I have so far, I set it up in Terminal Service Client Manager. I am trying to connect to another computer,as to assist the workstations in a help Desk format. I have received task of being the Network Admin, by default. However, this is my first time working in this position. I would be very grateful for any assistance in setting up, configuring, and using the Remote Control feature. Thank You!!! Rodney Crutcher. General Tape & Supply

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by joseph moore

Well, in Win2K, only Win2K Server has Terminal Services, meaning you can only connect to a Win2K Server with the TS Client. You cannot connect to a Win2k Professional machine using TS.
So, it sounds like you were trying to connect to user machines with TS, and you can't do that.
Do I understand your siutation correctly?

by mikel~t

VNC is a free tool you can use to remotely manage your local pcs...it's like PCAnywhere, but free.

You just setup the machine to be a VNC server, and assign a password. Then, when your users need help, they just double click the VNC icon, you type in the IP of their PC on your VNC viewer console, type in the password, and away you go.

They see everything you're doing, and it works pretty well.

Hope this helps.

Mike

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