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Remote Control Software

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I'm currently doing the rounds of looking at a load of remote access solutions to implement. The usual suspects keep cropping up - pcAnywhere, NetOp, NetSupport etc. and I was wondering whether anyone had any advice on these products or any alternatives.

16 replies

by mrafrohead

VNC definately. First it works well, second it's FREE!!!!!!!! Safe your business a ton of money and tell your boss you deserve a raise because you were so valiant in looking out for the companies financial best interest.

Terminal Services is also quite nice too.

Mrafrohead

@Mallard - should you care, i'm on after 6 PST - #Mp4. I see you but you're never there when I am ;)

by tomsal

I agree that VNC is great in that it works fine and its free, but don't forget-- in its native form its insecure.

There is no encryption on VNC.

Keep that in mind before you install it and configure your routers to port forward for Internet access of VNC.

I highly HIGHLY suggest using SSH if you are going to use VNC over the 'net. This will secure VNC for you.

Otherwise, good solution.

by rrangel

You may try Carbon Copy and if you are about to manage a lot of PC's, the choice is Altiris Client Management Suite (Software delivery, PC migration, remote control, deploy images, hardware and software inventory, etc.)

www.altiris.com

by malcolm r

Depending on what you are trying to do, of course. We manage our Win2k servers now with Terminal Services and Dell Remote Access cards. We still use Timbuktu for the NT4 servers.

Malcolm

by lordinfidel

Small, Lightweight, dependable, stable, secure and cheap!

It will also depend on what you are trying to accomplish.

Is this for end users or for admins?

by lordinfidel

First, the url is www.radmin.com

Security, while some such as pcnowhere and netmeeting attempt to establish a some sort of secure channel.

Radmin, does so natively using 128bit strong encryption. Does this means it should be sent over the clear. No, obviuosly not. I would never advocate that unless you have pvt lines.

But if you do have to send it out in the clear, it is much more stable then the pitiful 56bit encryption or propietary encryption others use.

It integrates with NT permissions also. But again, the U/P is not sent in cleartext, it is envrypted in the data stream.

It only listens on 1 port, and you can alter what port it listens on.

It supports logging both to the event viewer and to a log file.

You canalso add IP filters to it. Specifying subnets or hosts that can connect.

It can be used in Hidden mode, where the end user will never see an icon for it in systray.

It runs a service and can be configured to run as a restricted user.

Radmin is the Admins choice for remote access software.

by jackofalltech

I just don't understand why so many people continue to use PC anywhere! It is a resource pig that causes more problems than it's worth.
I don't know if it's still available but I've used Laplink for around 15 years (back to the good old DOS days) and NEVER had one single problem.

Ralph

by jaruiz

What about this little app? remote control, video conferencing, program sharing, file transfer, whiteboard, chat, address book. designed for use over dial-up connection speed.

by rdunn

And it's secure. I love this program. The only problem that I've had with it is using it with 9x machines and profiles - but that's a pretty rare setup these days.

VNC would be my second choice, but it's not encrypted, so somebody who was handywith a sniffer could figure out what you were doing.

And...they're both free!

:)

by lordinfidel

No end to end enryption, incredibly insecure, no real securtity.

Netmeeting is vuln to buffer overflow attacks, DoS attacks which will crash the macine and execute code.

I personally make sure that this little slice of heaven is disabled on all of my winblow boxes.

by admin

Well here is mine: first we need to know what you are trying to accomplish. People always want to know "What app?" when they should say: "I need to do this...." and then the appropriate app is forthcoming.

Anyhoo, I use VPN and then Terminal Services. It's fairly spendy, but if you have extra cash.... consider a Citrix layer as well.

If you want to go cheap, VNC and Radmin are good.

I would avoid like the plague pcAnywhere and the like. Go hit security focus or bugtraq or even googleon security issues related to these products and you will know why. :)

by rdunn

...with regards to insecure control? You need to either select make incoming/outgoing secure calls, or pick private/public encryption on the security tabs. Also, if running on 2000 boxes, you use domain authentication.

The DoS attack problem was fixed in 2000 (and I don't believe it was ever an issue with 3.0x).

Normally the buffer overflow issue is concerned with .cnf extensions when people run them from web pages, shortcuts, etc. - which if you are controlling your environment, you may want to configure NetMeeting to not display the computer in the NetMeeting directory.

Sorry if you were talking about VNC in the first part of your message, I just wanted to clarify.

Rob

by lordinfidel

read http://www.sans.org/rr/win/netmeeting.php

Again. I come from a strict security background.
My primary responsible as the Network Operations Administrator, besides overseeing daily operations, is to perform penetration testing and application security at all levels of the enterprise.

I am extremely hard core, Because I know full and well that there are people much better then I out there trying to get into my networks.

I'm not about to give them a way in.

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