Remote Desktop broken with XP SP2Locked
One of the staff in our office recently purchased a new Toshiba portable (Satellite P35-S609) with XP Home SP2(it was pre installed with SP2, not and upgrade). He is having problems accessing his desktop PC at the office with Remote Desktop. His desktop is running XP Pro SP1 and I can use the Toshiba and connect to his desktop when the Toshiba is plugged into the LAN (not signed on as a network member). We also have a remote office with DSL and the desktops there can also connect to his office PC through a VPN. The problem seems to occur when accessing the PC through a VPN with this portable only. I also have an older Dell portable running XP Home SP1 that can access his desktop through a dial-up and VPN connection.
With the Toshiba I have tried configuring the firewall for Remote Desktop and disabling the firewall. I have disabled Norton AV2004 (it does not have Norton Internet Protection). I have added a value to the registry for TcpWindowSize (a fix I had to do on all of the XP machines being used as clients). I have even tried copying the ?termsrv.dll? from a machine running XP Pro SP1 and replacing the one in the Toshiba with no luck.
When I try to connect, I am able to establish the dial-up connection and the VPN also starts with no problem. When I attempt to connect with remote desktop I get the normal blue screen with the bar at the top and then nothing. After about a minute I get an error message stating that the connection to the remote computer has been broken.
Microsoft is supposedly working on this for me but I have not heard from them for a few days. Thanks for any help you can give.