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Remote Desktop broken with XP SP2

By Rick614 ·
One of the staff in our office recently purchased a new Toshiba portable (Satellite P35-S609) with XP Home SP2(it was pre installed with SP2, not and upgrade). He is having problems accessing his desktop PC at the office with Remote Desktop. His desktop is running XP Pro SP1 and I can use the Toshiba and connect to his desktop when the Toshiba is plugged into the LAN (not signed on as a network member). We also have a remote office with DSL and the desktops there can also connect to his office PC through a VPN. The problem seems to occur when accessing the PC through a VPN with this portable only. I also have an older Dell portable running XP Home SP1 that can access his desktop through a dial-up and VPN connection.
With the Toshiba I have tried configuring the firewall for Remote Desktop and disabling the firewall. I have disabled Norton AV2004 (it does not have Norton Internet Protection). I have added a value to the registry for TcpWindowSize (a fix I had to do on all of the XP machines being used as clients). I have even tried copying the ?termsrv.dll? from a machine running XP Pro SP1 and replacing the one in the Toshiba with no luck.
When I try to connect, I am able to establish the dial-up connection and the VPN also starts with no problem. When I attempt to connect with remote desktop I get the normal blue screen with the bar at the top and then nothing. After about a minute I get an error message stating that the connection to the remote computer has been broken.
Microsoft is supposedly working on this for me but I have not heard from them for a few days. Thanks for any help you can give.

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by glyall In reply to Remote Desktop broken wit ...

XP Home PCs play together
XP Pro PCs play together
XP Home PCs and XP Pro PCs do not play together.

This is the way Microsoft made them.

Good Luck

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by Rick614 In reply to

Poster rated this answer.

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by yornthadude In reply to Remote Desktop broken wit ...

faulty information, there is no suck criterium..

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by p.j.hutchison In reply to Remote Desktop broken wit ...

XP Home does not have the Remote Desktop feature although you can install RdP client on XP Home.

For RDP to work via a Firewall you must have Port 3389 for access to Remote Desktop on the target ie Desktop PC!

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by Rick614 In reply to

The XPHome machine is the client and the server unit is XP Pro and yes 3389 on the laptop is open.

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by chropue In reply to Remote Desktop broken wit ...

Sounds like a VPN issue. Try re-installing the VPN service on that laptop with the problem. I would also conseder upgading it to Win XP Pro to alleviate any limitations that may be placed by the XP home edition.

Ed

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by grbeckmeyer In reply to Remote Desktop broken wit ...

No, you don't need to upgrade the laptop to Pro. Remote desktop client runs fine on just about any Windows, even 95. The fact that it works in the office is proof. You need to provide more details on the remote connection for the Toshiba. Is it DSL/cable/dial-up? Is he using a router/firewall, and what model if so. If possible, take the Toshiba to the remote office and see if it works from there. I'm betting it will, and that would be further proof the problem is in this users remote network, not the laptop.

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by baillies.projecten In reply to Remote Desktop broken wit ...

I have also just got a new laptop with Xp Home SP2 and as we all know it has no RDC.
How ever since I installed IIS on my acer if have remote desktop

After you install IIS you wont find in in the system properties under remote you will find it in your start>>programs>>accessories>>communications.

I have found this link on how you can install IIS on your Win XP Home http://www.webthang.co.uk/tuts/tuts_server/iis_xph/pippo_xp.asp

I hope this helps

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