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Remote Desktop connecting issue

By luv2bike2 ·
I have 4 computers that are located in another state, all 4 computers are in
the same office. Remote Desktop was working fine for all 4 of them. The 4
users use RD to connect to one of my servers. Last week 2 of the computers
started to get the error message "the connection to the remote comuter was
broken. this may have been caused by a network error. Please try connecting
to the remote computer again. ok ... help." the other 2 computers have no
problem with remote desktop into my server. One user has Windows 2000, the
other user has Windows XP. I have no clue as to why this is happening. I
had the Windows XP user do a System Restore to before the problem happened.
that did not work. The users are able to connect to their server in their
location, get email, get on the internet, basicly do their work in that
office. The users also swapped the cable on the Firewall/VPN device however
that did not work. the 2 users are able to go to the other 2 computers and
login to our server using RD. the settings in RD on all 4 computers are all
the same. I was able to RD in their server than netmeeting into the XP PC
(after turning off the Firewall on the XP computer) and tried to connect from
the XP computer through RD to see what other messages may come up and there
are no other messages. Any Help would be GREATLY appreciated.

thanks so much!

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by HAL 9000 Moderator In reply to Remote Desktop connecting ...

By the sounds of things the User Profiles have been corrupted by something.

I would try to recreate the User Profiles on the affected computers and see if that cures the problem. I think that you'll find it will as the other users can log onto these and get a connection so there has to be something with those 2 User Profiles that has happened.

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by luv2bike2 In reply to

I will have someone down there recreate the user profiles to see if that will make a difference. Thanks for the suggestion. :) (don't like the rate this answer... your suggestion is helpfull and NOT unacceptable) :)

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by jtakiwi In reply to Remote Desktop connecting ...

Got a few questions to help clarify the issue.
Are we talking about a terminal server w/ terminal server licensing installed? Is it a 2003 server? For how long have the computers been connecting to that server sucessfully? Can you ping the terminal server from the 2 pc's having problems?

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by luv2bike2 In reply to

yes it is terminal server with terminal server licensing installed and it is a 2003 server. all 4 computers have been connecting at least a year now. i don't know if they can ping the server since all of our servers have private ip addresses.

(don't like the rate this answer... your suggestion is helpfull and NOT unacceptable) :)

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by jtakiwi In reply to Remote Desktop connecting ...

It could be profiles. Log onto the pc as another user and see what happens. You may want to check ts licensing and make sure the 2 problem pc's are showing as having a ts license and that it isn't expired or otherwise not showing up. Do you have free cal's available for additional client? if so, another thing to try is delete the ts cal on the problem pc's (try one first) and then see if you can reconnect. The ts cals onthe clients sometimes get corrupted. This also happens if you move ts licensing to another server, or recreate your ts licensing server for whatever reason.
To remove ts cal from a pc:
browse to HKEY_LOCAL_MACHINE\Software\Microsoft\MSLicensing. Delete the MSLicensing key

It is recommended to backup the registry before making any changes. Lemme know what happens.

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by luv2bike2 In reply to

Thank you for your suggestion. I had another user log in to the computers in question and she was able to log into our server on both of the computers. Thanks to all again. Greatly appreciated

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by luv2bike2 In reply to Remote Desktop connecting ...

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