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  • #2279666

    Remote desktop – disable locked screen?

    Locked

    by bluejay_online ·

    Many of my remote employees use the xp pro remote desktop app. As an IT admin, occationally they need my help to assist them online while they are logged in. The remote desktop by default locks the remote screen so I can not see what they are doing or have the ability to input. If I do log in as THEM, I force a log out of their session. Is there a way to turn the locked screen off from an ADMIN option and share the session?

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    • #3377281

      Reply To: Remote desktop – disable locked screen?

      by lwt ·

      In reply to Remote desktop – disable locked screen?

    • #3375617

      Reply To: Remote desktop – disable locked screen?

      by bluejay_online ·

      In reply to Remote desktop – disable locked screen?

      per microsoft site….
      SYMPTOMS
      When a remote desktop session to a Microsoft Windows XP Professional computer is started, the console session of the target computer appears as though it has restarted and the active session has been disconnected. This is not the case. The console session is now being displayed remotely on another computer as the remote desktop session.
      CAUSE
      Windows XP Professional only allows one connection to the computer at a time. Invoking a remote desktop session when a console session is active will disconnect the console session until you log off or disconnect. The converse is also true: invoking a console session when a remote desktop session is active will disconnect the remote desktop session.
      STATUS
      This behavior is by design

      ====

      Note: the other xp option is to use the Start menu -> Help and Support section of winXP and use their other tool ‘Remote Assistance’ that let’s two sessions to share the same desktop.

    • #3376879

      Reply To: Remote desktop – disable locked screen?

      by john ·

      In reply to Remote desktop – disable locked screen?

      You can also use MSN messenger. If they send a remote assistance request to you, or vice versa you can both see and access their screen as they are.

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