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    Remote Desktop works in some places but not other places

    by fantabuluos ·

    I have a co-worker that is in Paraguay working remotely for several months. He needs to connect into our Canadian office (My location) via RDS. I set it all up on his laptop before he left to make sure it would work for him.
    To test, I used a cell phone hotspot to ensure I was on an external network not on the internal LAN when connecting and it all worked like a charm.

    Now he’s abroad and trying to connect using his house wifi and he can’t connect. It keeps getting the message: “Remote Desktop can’t connect to the remote computer for one of the following reasons: 1) Remote access to the server is not enabled; 2) The remote computer is turned off; 3) The remote computer is not available on the network.
    Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.”

    So what can all play into the fact that when the laptop is on certain internet networks (on my cell hotspot for example), it can RDP into the office, but when on different networks (some wifi in Paraguay), it does not? Could it possibly something on my end in the office that could possibly cause that?

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