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remote downlevel document

By ma_trujillo ·
Hi,
I have a LAN with a server running windows NT 4.0 LAN & service pack 4,it has several hp laserjet 6p printers connected by jetdirect print servers. This LAN is the central part of an 8 LAN WAN. Today I couldn?t print anything because in all my print queues was a report from a user outside my LAN that read "remote downlevel document", and it just stayed there, and didn?t let me print anything, it couldn?t be deleted. And the owners of the document are two users from different outside LANS. What can i do ?

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remote downlevel document

by SyscoKid In reply to remote downlevel document

Se if anything mentioned here helps you:

http://www.computing.net/windowsnt/wwwboard/forum/2560.html

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remote downlevel document

by ma_trujillo In reply to remote downlevel document
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remote downlevel document

by JoeTech3 In reply to remote downlevel document

Delete and re-establish the printer queues.

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remote downlevel document

by ma_trujillo In reply to remote downlevel document
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remote downlevel document

by ARWJnPlanoTX In reply to remote downlevel document

Before you delete, stop and restart the spooler service. This should clear the print queues. The print jobs being sent may not have been sent with the correct print drivers of something in the print job may be corrupt.

Hope this helps.

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remote downlevel document

by ma_trujillo In reply to remote downlevel document
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remote downlevel document

by clpadmin In reply to remote downlevel document

Curious: are you running UniVerse/Dataflo? If not, this may still help. I ran into this problem before. I had a server application running on server2, and the print server is server1. The server app (Dataflo) uses server1 to print documents. Therefore, printers need to be defined on server2, which are pointers to printers on server1. At the workstation, I had defined a printer which also point to server1, but forgot to install the printer on server2. That was when I began getting remotedocument levels in the queue. Installing the network printer on server2 (pointing to server1) fixed it.

Hope this helps.

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remote downlevel document

by ma_trujillo In reply to remote downlevel document
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remote downlevel document

by clpadmin In reply to remote downlevel document

Oh, by the way, you might want to limit the printers to users only on your LAN, i.e. use NTFS security.

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remote downlevel document

by ma_trujillo In reply to remote downlevel document
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