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remote downlevel document
I have a LAN with a server running windows NT 4.0 LAN & service pack 4,it has several hp laserjet 6p printers connected by jetdirect print servers. This LAN is the central part of an 8 LAN WAN. Today I couldn?t print anything because in all my print queues was a report from a user outside my LAN that read "remote downlevel document", and it just stayed there, and didn?t let me print anything, it couldn?t be deleted. And the owners of the document are two users from different outside LANS. What can i do ?