remote mail

He probably setup his email up as POP3 mail server. Which is okay if you go to the advanced tab in the properties and check the leave mail on the server box. The best way is to setup outlook with exchange support (tools, options, mail services) and click on the reconfigure mail support button. Click on the Corporate or Workgroup option. This way you connect to the server and the mail stays there.

As far as restoring the mailbox on exchange, restore from backup if applicable or export it to a .pst file and drag it back to the inbox of the exchange once you have completed the option above.

Basically when you VPN into a system, you are part of the LAN. The server gives you a valid IP address and you are considered "local." He needs to understand that.

Somewhere (I only have access to Outlook XP here), there's an option in Outlook 2000 to "Deliver Mail TO" that he has set to deliver to his Personal Folders. He needs to set that back to "Deliver to Mailbox"... and only move e-mails down to his personal folder as he wants to move them in.

In Outlook XP, you'd change the deviver to location by right-click on the Outlook icon (on the desktop) --> Properties --> E-mail Accounts --> Next --> and near the bottom of the window you'll see a "Deliver new e-mail to the following location:" and his will be set to personal folders. Change this back to the server mailbox and mail will not automatically deliver to his local hdd.

To move mail back, just select them and move them back to the server mailbox one the above has been done on his computer.

Outlook XP (2002) is different from Outlook 2000, but the option's wording should be the same. And it definitely works the same way.