Hi all
I would like peoples thoughts and experiences of remote support tools used when providing remote support to PC’s. Whilst I know that there are many that are free like VNC – these often require the user to have to install them prior to support, open/Nat ports on F/walls etc etc same with RDP and on XP this is not good when the client is logged out and cannot see what the engineer is doing. So im not referring to these here. I am referring to remote support that provide temoporary access to view or share a remote PC like webex support, logmeinrescue, gotoassist etc.
My self and my team are developing such a tool and whilst it is available on the internet now for use -it’s always good to know what people think about other products so we can think about their experiences when implementing new features. For those that are interested ours can be found at www.intellifix.com – CLICK BUSINESS from the home page
Ian