Remote Support Software and UAC issue

By mcbtech ·
Our company is starting to deploy Windows 7 machines to some of our users in our domain. We have several sites that we support in one location. We use a remote support software called Remote HelpDesk. Alot of times we have to install various applications to these users offsite by using the remote helpdesk and all of the users are restricted users with no local admin rights. In XP we could just click on User Accounts and type in the local admin password and change there account to admin and then Logout and login again as that user. Once we installed the app we would remove there rights. Now in Windows 7 with UAC you get the password prompt when clicking on user accounts but are unable to type in anything in the the fields remotely I guess because the secure desktop thing. The user can type in the boxes but not the support tech remotely using the remote software. We have tested this with several other remote support progams and it does the same thing such as Team Viewer, Go to My PC etc. It does work with Windows remote Assistant which is built into windows but we don't want to use that. Anyone know of a way around this?

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GPO: Disable "Switch to the secure desktop..."

by dariusz In reply to Remote Support Software a ...

We fixed that using GPO. To apply this fix, execute gpedit.msc and change the follwing entry to "Disabled."

Local Computer Policy > Computer Configuration > Windows Settings > Security Settings > Local Policies > Security Options > User Account Control: Switch to the secure desktop when prompting for elevation.

The "explain" tab contains the following information:

User Account Control: Switch to the secure desktop when prompting for elevation

This policy setting controls whether the elevation request prompt is displayed on the interactive user's desktop or the secure desktop.

The options are:

- Enabled: (Default) All elevation requests go to the secure desktop regardless of prompt behavior policy settings for administrators and standard users.

- Disabled: All elevation requests go to the interactive user's desktop. Prompt behavior policy settings for administrators and standard users are used.

I hope this helps, good luck.


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