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Remote to a computer

By zlitocook ·
What program do you use to fix external and internal computers/laptops? How secure is your program, do you use Microsoft based programs like remote desktop or Communicator?
Or do you use third party programs like "Go To My Pc" or PC now? If so why do you use a third party software, and is it secure?
The reason I ask is the company I work for now uses only MS programs and can record all activity on what happens while these are in use.
But third party programs are ether not protected or can not be detected and hacked.
It seems that if a remote user has been compromised by clicking on a link or down loading a program they can send the malware/ Trojan to the network.
So what do you do for remote access?

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