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If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.
Removal of 1- Worm/Dumaru.A Virus
I am currently stuck with the 1- Worm/Dumaru .A virus which invaded my PC on the 29th of September, 2003. Fortunately, I have the free edition of AVG and the virus was detected then healed. However, I am left with an empty file on the C drive labled as System Volume Information, zero bytes. Everytime I try to access this file to delete it I get an error message that say "Access Denied". I contaced the MS Web site but cannot get anywhere. My system is a PIV 128Mb 20HD w/MS XP Home edition and XP Pro software. I need to clean this PC. Can you tell me what to do with regards to making changes in the registry key. According to Micro Soft's Technical bulletin, it suggest that I find Enable Opportunistic Locks in the registry key but I am unable to locate this when I look there.