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Removal of viruses from attacked computer

By tankp ·
My computer is infected with viruses and is unable to access to Internet and even open MS office files.
How to delete the virus and restore the computer

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by NexS In reply to Removal of viruses from a ...

If your computer is infected with viruses, then you have a few choices.
1: Find some AV software from another PC download freeware/purchase AV software and put it on your infected computer, then scan and clean.
2: Return to a system restore point set in the past.
3: Wipe Pc and install fresh OS.

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Tried your options but it did not work

by tankp In reply to RE:

I've tried the 2 options but it did not work. The virus preventing me from installing or removing any programs and also restoring to the past.
Looks like, I may have to do a clean installation.

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Since the...

by mamies In reply to Removal of viruses from a ...

Since the machine has been hit pretty hard I would say that the extent of the virus is pretty large and most definately got more then one virus or they have caused alot of problems.

I would be using the recovery system of the computer to completely rebuild the computer. This should fix your problems. If you don't know how to use the recovery system contact the PC's manufacturer


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Thanks for the suggestion

by tankp In reply to Since the...

OK I will try to use restore function to roll back the system to the past and see whether it helps. If not, just have to reformat the whole system. Thanks.

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the correct way....

by notyourusual In reply to Removal of viruses from a ...

Super Antispyware



Will clean up all your crap....

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nice thought for malware/spyware

by PurpleSkys In reply to the correct way....

but will do nothing for the viruses...personally agrees with NexS, three solid options

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How about clean boot from USB Flash drive and do cleanup from the USF

by tankp In reply to nice thought for malware/ ...

I'm not sure whether it's possible to install OS and Anti-Virus software on the USB flash drive. If possible, I can reboot from the USF and do a clean up of my HDD from the USF. Any suggestions?

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Saqib Fareed

by sfareed In reply to Removal of viruses from a ...

Following instructions
First of all update the virus definitions.
Restart the computer in Safe mode.
Run a full scan your system.

Disabling System Restore (Window)
If you are running Windows XP, we recommend that you temporarily turn off System Restore. Windows XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

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Try this first

by zlitocook In reply to Removal of viruses from a ...

If it dont work the only thing you have lost is time. There are alot of things to try the easy way is to wipe and reinstall.
But if you want to save your settings, files and programs try a few things first.
If you can not down load these to your computer ask a friend or relative if you can on their computer and save it to a thumb drive.
Then copy it to your computer. You can also use CCleaner to clean your system of unwanted and unneeded files.
Try downloading, installing and running these scans per the directions provided.
Please download Malware bytes' Anti-Malware
Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.
1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malware bytes' Anti-Malware and Launch Malware bytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish, so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.

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Unable to connect to Internet at all - can't update

by tankp In reply to Try this first

My computer is not able to connect to Internet and also not able to do any installation of new program at all. What should I do now?
Can I do it on the USB drive and then run from there to clean up the HDD?
Any suggestions

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