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  • #2200685

    Removing a thumbprint password

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    by ebayva ·

    One of our corporate customers gave me a Toshiba Satellite U205-S5002 to repair. A former employee has secured the laptop with his thumb print. Now the employers can’t use the laptop for his replacement. They’ve asked me to remove the thumb print passcode. This is not something I typically have to deal with, if anyone can give me a hand that would be great.

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    • #3001030

      Clarifications

      by ebayva ·

      In reply to Removing a thumbprint password

      Clarifications

    • #3001026

      log in as an administrator,

      by the scummy one ·

      In reply to Removing a thumbprint password

      and uninstall the software which runs it.
      Also, the user should be able to login with the normal PW, and then open up aid SW and reset the settings and remove the thumbprint ID

    • #3001021

      RE: “Toshiba Satellite U205-S5002 to repair” …

      by older mycroft ·

      In reply to Removing a thumbprint password

      Strictly speaking there’s nothing wrong with the Tosh – it is doing its job perfectly adequately.

      Unfortunately the removal of the thumbprint password falls into the category of circumventing a password – period.

      I don’t think you’ll get much help from TR on this subject.

      Either your corporate customer congratulates the former employee for his diligence in security and come to some form of arrangement with him, or you contact Toshiba and go from there.

      BTW – how do they know it was his THUMB ?

    • #2999824

      Or if it belongs to a Domain

      by ic-it ·

      In reply to Removing a thumbprint password

      Any Domain user can logon (without a thumbprint – look closely at the options) so all the new user needs is a domain account.

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