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Repairing previous Tech visits

By dramwizard ·
How does one deal with the issue of having a tech in your organization take credit for a client repair, does not fix the problem, maybe tell the customer it's a software problem, have the repair sent to you because the call has been closed out and opened again, spend a lot of time diagnosing, fixing the problem, only to lose credability in productivity and not being on time to fix your own clients problems, yet tech one continues to get credit on the amount of repairs completed.

Just lookingfor comments that may relate to my frustration.

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ask for help

by jjffdd In reply to Repairing previous Tech v ...

It is possible to make the supervisor aware of the situation by aking for assistance in prioritizing. Instead of making a complaint ask the super. how the he/she wants you to prioritize your workload, this will allow you to demonstrate the origination of the call - as in, this was started by the other tech and perhaps he should continue to deal with it.
I am suggesting you provide the supervisor a quiet opportunity to view and understand the situation.

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