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Repeated Windows XP Explorer crashes

By winmorgan ·
New to Windows, using a Dell Inspiron 8200, Win. XP Pro, 1.6ghz, 768 RAM.

Having repeated crashes when using Windows Explorer. Trying to open folders by double clicking or navigating through the Open menu crashes. This seems to happen primarily with folders with Photoshop files. I even get the impression the computer is getting hung drawing the icons for each file (the Photoshop icons), as it seems to do that slowly, and then ?recovers? or, more likely, it crashes.. Also, folders containingprimarily Word documents open OK. Sometimes I can?t get at graphics files at all, other times I just keep repeatedly clicking on folders and once in a while they stay open so I can get to a file.

Get repeated error messages: "Windows Explorer hasencountered a problem and will close now." Further inquiry yields: "The instruction at "0x77f67f26" referenced memory at "0x00000000." The memory could not be "written." Click OK to terminate program.? Another error message: ?Windows Explorer. AppName explorer.exe. AppVersion 6.0.2600.0 Modname: NTdll.dll ModVer 5.1.2600.0 offset 00017f26.?

This started a few months ago and seems to be getting worse. I do NOT think I have Service Pack 1 installed. (Tried to but had problems..) I do have Windows set to do automatic updates. Someone at TechRep. suggested more RAM (previously had 384), so I boosted it to 768, but it didn?t help.

I?ve run Norton Utilities, and I use a disc defragger (Executive Software Disckeeper). I don't know what elseto do. I wrote MS, and they say I have to call Dell. Loathe to do this as I have hit absolutely rampant & complete incompetence whenever I've called Dell. I?m fed up with this OS?it?s criminal to put something like this on the market. Two days ago an appeals court judge likened Bill Gates to Tonya Harding. My venting won?t help, as I?m stuck with this dog.

Any help greatly appreciated.

Win

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Repeated Windows XP Explorer crashes

by James Goerke In reply to Repeated Windows XP Explo ...

Sounds like a complete format and re-install would help. Your RAM is fine and the computer is good. One thing to also check it to make sure there are no errors on your harddrive that have not been isolated, that would cause some of the problems you are having. Either way, a complete re-install of the operating system should fix everything. Hope this helps...


James Goerke
TheGeex Technologies
http://www.thegeex.com
Get your FREE IT CD V1.1 Today!

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Repeated Windows XP Explorer crashes

by winmorgan In reply to Repeated Windows XP Explo ...

James...I'm not rating this unacceptable because it's unacceptable <g>, just to try to get clarification. I've never done a reinstall on a Windows machine, and don't know how to proceed. Could you point me to some (accurate) instructions, and canyou tell me if I then have to reinstall all my applications, utilities, etc., and do I lose custom icons, etc?

Thanks and I'll rate your answer acceptable after this...just needed to ask, as I'm way over my head here...done reinstalls w/Macs but never with Windows.

Thank you again,

Win

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Repeated Windows XP Explorer crashes

by mcklee In reply to Repeated Windows XP Explo ...

you don't have to format the hd, just throw in the xp cd and install it again, choose upgradde installation, this problem eill be fixed after the reinstallation.

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Repeated Windows XP Explorer crashes

by sab_arturo In reply to Repeated Windows XP Explo ...

Try some anti-virus software or different anti-virus software if possible. If you need to, borrow a copy of some off a friend, scan your computer then uninstall it, although the re-install of windows does sound like the easiest option. Hope this helps.

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Repeated Windows XP Explorer crashes

by winmorgan In reply to Repeated Windows XP Explo ...

NAV has screened it up to date with no problems found.

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