New to Windows, using a Dell Inspiron 8200, Win. XP Pro, 1.6ghz, 768 RAM.
Having repeated crashes when using Windows Explorer. Trying to open folders by double clicking or navigating through the Open menu crashes. This seems to happen primarily with folders with Photoshop files. I even get the impression the computer is getting hung drawing the icons for each file (the Photoshop icons), as it seems to do that slowly, and then ?recovers? or, more likely, it crashes.. Also, folders containingprimarily Word documents open OK. Sometimes I can?t get at graphics files at all, other times I just keep repeatedly clicking on folders and once in a while they stay open so I can get to a file.
Get repeated error messages: “Windows Explorer hasencountered a problem and will close now.” Further inquiry yields: “The instruction at “0x77f67f26” referenced memory at “0x00000000.” The memory could not be “written.” Click OK to terminate program.? Another error message: ?Windows Explorer. AppName explorer.exe. AppVersion 6.0.2600.0 Modname: NTdll.dll ModVer 5.1.2600.0 offset 00017f26.?
This started a few months ago and seems to be getting worse. I do NOT think I have Service Pack 1 installed. (Tried to but had problems..) I do have Windows set to do automatic updates. Someone at TechRep. suggested more RAM (previously had 384), so I boosted it to 768, but it didn?t help.
I?ve run Norton Utilities, and I use a disc defragger (Executive Software Disckeeper). I don’t know what elseto do. I wrote MS, and they say I have to call Dell. Loathe to do this as I have hit absolutely rampant & complete incompetence whenever I’ve called Dell. I?m fed up with this OS?it?s criminal to put something like this on the market. Two days ago an appeals court judge likened Bill Gates to Tonya Harding. My venting won?t help, as I?m stuck with this dog.
Any help greatly appreciated.
Win