I could use some opinions on how to improve this situation. I’m a seasoned IT professional with considerable large corporate IT department help desk and project management level experience. I?m currently working in a smaller 60 person “creative and marketing” mixed platform environment which had been largely ?IT neglected? for the last five or so years. I am the only IT support staff in support of the infrastructure. I report to a VP/Ops who I regard as fair and open minded but not “IT process aware”. I also report dotted line to the CFO who I’ll categorize the same way.
Over the past year (my first year) and with the company?s blessings, I began the process of modernization at the network, desktop and server level WHILE breaking away from one corporate network to establish a new WAN to assimilate a new remote office (due to acquisition) with it?s own Exchange Server. To cap off the topology, I also implemented a second Exchange server locally. Read between the lines for all planning and transitional considerations in-between.
So here’s the problem: I?m not sure my managers understand or appreciate the amount of:
– work involved
– risk involved by not allowing adequate time to plan.
– value offered by sound IP implementation through best practice.
– care (and expertise) needed to pull off this much churn without interrupting the business flow
– research and resources needed to keep up with technology trends
What resources or training techniquescan I implement to better train my managers about IT complexity, process and implementation?
