Hi Folks !
I would like to start a discussion here to find out your ways of authorize a user that calls up the Service-Desk and requests a Password-Reset.
How do you handle this ? As you all know there are two types or resets:
a) the user was able to logon to the domain
( He has option to authorize himself using
Outlook, SAP, etc. )
b) the user was not able to logon to the domain
( Domain- or Dialup-PWD not correct ! )
Looking forward to hear and read your ideas !
Greets from Europe !
