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restore disks

By hope55279 ·
My son got a virus or it says worm on his laptop and i was wondering if i could just put his restore disks in and it would work or how could i get rid of the worm or virus. Would I need to reformat it? please help. He is running windows xp home edition on his laptop.

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Well I would start off by Updating the AV Product

by OH Smeg In reply to restore disks

Booting the system in Safe Mode and scanning it with your AV Product. This should clean the system up and not require a Rebuild.

If there is no AV Product loaded you can try AVG

http://free.avg.com/download-avg-anti-virus-free-edition

Avast

http://www.avast.com/eng/download-avast-home.html

Download these on a different computer and then transfer them to a Thumb Drive and load them onto the Infected computer. After they are fully installed & Updated reboot the system and press the F8 when the POST screen disappears and then when you see the white on Black screen use the arrow keys to navigate to Safe Mode and press enter. When the system Boots in Safe Mode open the AV Product and scan the system. If this fails to clean this "Worm" post back with the details and we'll tell you what to do next.

Col

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You can also try this

by Jacky Howe In reply to restore disks

Download HijackThis and run it and then go to the site below to analyze it to find out if you are infected or post the log file here.
<br><br>
http://aumha.org/downloads/hijackthis.exe
<br><br>
HijackThis log file analysis
<br><br>
Hijack This opens you a possibility to find and fix nasty entries on your computer easier. Therefore it will scan special parts in the registry and on your harddisk and compare them with the default settings. If there is some abnormality detected on your computer HijackThis will save them into a logfile. In order to find out what entries are nasty and what are installed by the user, you need some background information.
<br><br>
A logfile is not so easy to analyze. Even for an advanced computer user. With the help of this automatic analyzer you are able to get some additional support. Just paste your complete logfile into the textbox at the bottom of this page. Due to a few misunderstandings, I just want to make it clear that this site provides only an online analysis, and not HijackThis the program.
<br><br>
http://hijackthis.de/
<br><br>
You can also try this.<br>
Download Malwarebytes Anti-Malware, install it and update it and scan the PC's in Safe Mode with System Restore turned off, turn it back on later on when the PC is cleaned.
<br><br> http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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restore disks

by hope55279 In reply to You can also try this

My son put antivirus 2009 on it and it has found 181 viruses and trojans on it. I went and got his laptop and it doesn't show the all programs. Nor does it show c or d drive. It does show them in the computer management services. Someone has went in there and made them the administor. Will the hijackthis still work on this?

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You're NOT going to like this at all ...

by OldER Mycroft In reply to restore disks

When your son put 'Antivirus 2009' on his laptop, what he actually did was INFECT his laptop with the product.

Antivirus 2009 (and Antivirus 200 is a rogue anti-malware program that returns false positives in its results page.

The program's aim is to convince the user of lots and lots of instances of infection, thereby motivating the user to purchase a further program that is completely unnecessary.

Here is some further reading for you:
http://www.2-spyware.com/remove-antivirus-2009.html

I strongly suggest that you read this information, act on what it recommends and, while you're at it - try to talk some sense into your son.

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If there is nothing of importance

by Jacky Howe In reply to restore disks

on the Notebook you could use the Recovery CD to rebuild the Operating System. Or you can follow OM's suggestion to try and clean the infection. Don't use KillDisk or you could end up in all sorts of strife.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.</i>
<br><br>
<i>If you think that any of the posts that have been made by all TR Members, have solved or contributed to solving the problem, please Mark them as <b>Helpful</b> so that others may benefit from the outcome.
</i>

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you are right

by hope55279 In reply to restore disks

Thanks you are right about the antivirus 2009 because i have found the 2008 version on his also. I looked in his add and remove and could not find the 2009. But I deleted it off the desktop but then some other stuff came up. His c drive, d drive is not coming up but i have found it and I cannt even get his restore disks to work. But it is because of the virus is hiding them because i found them just got to get rid of the virus.

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Well if he's infected it with XP Anti Virus 2008

by OH Smeg In reply to you are right

Then follow the directions here to remove this 1 infection.

http://tinyurl.com/2pwg9j

Manual XP Antivirus 2008 Removal Instructions:

Unregister XP Antivirus 2008 DLL Files:
(Learn how to do this)
shlwapi.dll
wininet.dll

Stop XP Antivirus 2008 Processes:
(Learn how to do this)
XPAntivirus.exe
XPAntivirusUpdate.exe
xpa.exe
xpa2008.exe

Find and Delete these XP Antivirus 2008:
(Learn how to do this)
xpa.exe
xpa2008.exe
XPAntivirus.exe
XPAntivirusUpdate.exe
shlwapi.dll
wininet.dll
XP antivirus
XPAntivirus.lnk
Uninstall XPAntivirus.lnk
XPAntivirus on the Web.lnk
XPAntivirus.url
XP Antivirus 2008.lnk
Uninstall XP Antivirus 2008.lnk


That will remove this one but it may be hiding others under it.

I'm at a loss as to why you can not see the Recovery Disc's as they are accessed in DOS not in Windows so if there is a Recovery Partition and that is infected you need to use the Systems Recovery Disc's. If you do not have these you'll need to buy them from the system maker.

Col

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You can do this for your Cure.....

Download Killdisk:
http://www.killdisk.com/
And burn to cd, then boot up your computer (with the disk still in the cd drive), select "one pass", this will take around 3 to 4 hours to do.
When finished you can load on your restore disks. But get a real Anti-virus software from,
Mcafee:
http://www.mcafee.com/us/
OR:
Norton:
http://www.symantec.com/index.jsp
Or you could use the free one:
AVG:
http://free.avg.com/
But it is better if you get the paid version because if you get a Virus you will have to buy the full/paid for version to get rid of it.

Please post back if you have any more problems or questions.
If this information is useful, please mark as helpful. Thanks.

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Eh? - Your comments on AVG are wrong! ...

by OldER Mycroft In reply to You can do this for your ...

Even although I don't use AVG anymore (and as such I am as impartial as I can possibly be) your comment about having to get the paid-for version in order to remove a virus, is completely unfounded.

Your Post was entitled "You can do this for your cure" then you go on to promote the sale of a program that performs perfectly adequately in its FREE incarnation.

When was the last time YOU used the free version of AVG and what did it fail to remove until you purchased the paid-for version?

I'd love to know.

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AVG and its limitations...

Only from what i have heard. Some people have tried to get rid of some kind of viruses, and the only way they could was through the Paid for version. But if the free version does this then sorry for the wrong listing. :)
Plus paid for versions seam to perform better than the free versions, but then that is my version of the story anyway. Also there is no such thing as a free dinner, if you get my meaning. :)

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