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restore mailbox error? puzzling!

By Cong ·
Hi All

I accidentally delete an email account so I went through the process of setting up the an exchange server, recreating the same organization and site with same service pack, copy priv.edb and pub.edb over, run isinteg -patch. But I could not start information store service. I got this eror
The information store was not started because the system distinguished name (DN)of /o=Component /ou=NT/cn=Configuration/cn=Servers/cn=STATION_20/cn=Microsoft Private MDB in the mailboxes table could not be found.

The database may have been restored to a computer that does not contain the original database. Run ISINTEG -patch before attempting to start the information store again.
According to other post, one can only this error message if restore dir.edb. But I'm not restore dir.edb. Please help!.

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restore mailbox error? puzzling!

by Dynamo2003 In reply to restore mailbox error? pu ...

Follow the followin carefully:

How to Recover Exchange 5.5 - Troubleshoot Errors.
Exchange 5.5 Disaster Recovery White PaperBy: ***** *****Introduction:This case study is to outline the steps needed to the recovery of a Microsoft Exchange Server 5.5 server w/ SP4, which resides upon a Windows NT 4.0 SP6 server and a Blackberry Enterprise Server.Materials needed during this entire installation process, and things you should know before going further.- Know the hardware in the machine that is being used for Exchange; have all the necessary drivers.- In this case, we needed 3 machines.- Exchange Restore Machine w/ Backup Exec.- PDC (Primary Domain Controller) w/ mass storage (80gigs)- BlackBerry Server on NT 4.0- Have the Microsoft Exchange 5.5 Installation Disk and all Exchange Service Pack Disks.- Have all appropriate device drivers.- Have Veritas Backup Exec 8.0 Disks.- Have Sybari Antigen Disks.Disaster Recovery Strategy:Planning is essential to a goodrecovery. The strategy listed here is one of many different strategies one can take. This is the one I have chosen for our corporation. It has been tested and has been proven successful.When recovering an Exchange 5.5 server, it is absolutely imperative that it has access to the ORIGINAL SAM from the PDC of the original Domain. That said there are three ways one can proceed to ensure that the SAM is available.1. Use an NT Service aware Backup Program like Veritas Backup Exec to backup the PDC’s Registry and SAM.2. Install a temporary BDC and use Symantec Ghost to get an image of the installation.3. Install a permanent BDC on the original domain and store it offsite.I have chosen plan 3. Ideally, make an installation of your new BDC on a laptop. Laptops are portable enough so that if there are any major corporate changes to the Account Database, the laptop can be easily brought back into the domai

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restore mailbox error? puzzling!

by Cong In reply to restore mailbox error? pu ...

My exchange server is not down. I don't need to restore the whole thing. I just need to restore the mailbox.

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restore mailbox error? puzzling!

by bwheels In reply to restore mailbox error? pu ...

For more info: http://support.microsoft.com/default.aspx?scid=KB;en-us;326278&

You will need to change the LegacyDN value on your server. The above whitepaper includes step by step direction on how to determine the current value and how to change it.

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restore mailbox error? puzzling!

by Cong In reply to restore mailbox error? pu ...

This is for disaster recovery plan for exchange 2000. I'm doing this for exchange 5.5 and yet I did read the paper.

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restore mailbox error? puzzling!

by bwheels In reply to restore mailbox error? pu ...

Sorry - didn't notice 5.5 earlier. Have you checked this? http://www.microsoft.com/exchange/en/55/help/default.asp?url=/exchange/en/55/help/documents/server/xmt02004.htm

You can restore an information store to a Microsoft Exchange Server computer that is different from the one you backed up. This enables you to recover individual items (messages or folders) from a backup without restoring over a server that is in use. This is a last-resort method for retrieving items from individual mailboxes or public folders. It requires an additional computer that has enough hard drive disk space to restore the entire backup and that meets the hardware requirements to run a Microsoft Exchange Server computer. The alternate server cannot replicate its directory with the existing organization.


Warning If you type your production server name as the destination server name in the Restore Information dialog box, you will restore over your production server.


Set up Microsoft Exchange Server on the alternate server with the same organization and site name as the tape being restored, but do not add this server to an existing site during Setup.
Using Windows NT Backup, restore the information store, and type the alternate server namefor the destination server in the Restore Information dialog box.
Select the following check boxes.
Erase all existing data
Private
Public You must select both Private and Public, even if the backup contains only one of these databases.
Start the services on the alternate server. This can be done automatically by selecting Start Service after Restore in step 2.
In the Administrator window, locate the DS/IS consistency adjustment in the Advanced property page of the server object. Choose All Inconsistencies, and then choose Adjust.

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restore mailbox error? puzzling!

by Cong In reply to restore mailbox error? pu ...

thank for the reply, I read the paper already. This is offline backup that I did and I follow all the steps but still got the error message.

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restore mailbox error? puzzling!

by Dynamo2003 In reply to restore mailbox error? pu ...

If I were you I will install Exchange with same service pack etc. Restore both Exchange Directory Services and Information Store form a full backup. Then install Outlook to generate a 'pst' containing info about user's mailbox. Burn onto CD or transfer to a network point and import 'pst' into user's mailbox. I did it last Friday and it took 2 hours to get the job done. The danger of copying just the database is that you do not know what state the ‘priv.edb’ or ‘pub.edb’ was in before you copy. Why trouble yourself with ISINTEG when you can go one extra mile to finish off cleanly. Remember full backup, full restore, start services, install Outlook, generate ‘pst’ and import ‘pst’ into user’s mailbox. Simple and short. ISINTEG remember that it is used after a restore from an offline backup.

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restore mailbox error? puzzling!

by Cong In reply to restore mailbox error? pu ...

Poster rated this answer

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restore mailbox error? puzzling!

by wim In reply to restore mailbox error? pu ...

There is a utility that recovers mailboxes from offline priv.edb or pub.edb. So just restore the priv.edb (no exchange needed) it creates a .pst file from the mailbox!
Send me a mail, and I'll explain more...

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restore mailbox error? puzzling!

by Cong In reply to restore mailbox error? pu ...

Poster rated this answer

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