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Retrieving files from hard drive with a corupt registry....

By ga.solutions ·
Here's the my situation...

I sold a customer a computer 18mos. ago and got a call a couple of weeks ago that they were having issues with it. No problem I went and retireved the box and brought it back to my office to look it over....

First off let me tell you that the father of the owner of this computer likes to traverse "unsafe" websites...mostly porn. Yes the system has a firewall program and antivirus software, but the system still caught a bug.


Now the problem. The hard drive also developed problems so I got them a new hard drive and formatted it, now I'm trying to pull all of their personal files and settings over from the old hard drive but every time I try to access the C: drive from My Computer.. I get a message........

"Explorer.exe has encountered a problem and needs to close"

Now to make this really interesting I get the same thing happening when I go into My Documents and access the files and right-click the folder so I can "Send to...." once again I get the .....

"Explorer.exe has encountered a problem and needs to close"


Also Internet Explorere will not work. I have tried doing a "Repair" install of the Windows XP Pro, but I still get the same problems...


Any assistance would be appreciated at this time...my customer needs some files from the old hard drive and until I can figure out how to by-pass this problem I'm stuck.


Gene
A=,Net+,Linux+,MOS Specailist

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Are you

by XT John In reply to Retrieving files from har ...

trying to get the files off the hard drive after booting from the infected drive? Sounds like Windows is toast on the original drive you replaced for them. Have you tried to make the bad drive a slave in a good system, and extract the data that way? Or drop that drive into an external hard drive case?

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Yes, but it won't work...

by ga.solutions In reply to Are you

I have tried the "Slave" approach, but then when I try to access the files I get the "Unauthorized" to view mesasge.
I've gone to micorosoft and used their approach so I can take ownership of the files, but I still get the same problems.

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Yes, but it won't work...

by ga.solutions In reply to Are you

I have tried the "Slave" approach, but then when I try to access the files I get the "Unauthorized" to view mesasge.
I've gone to micorosoft and used their approach so I can take ownership of the files, but I still get the same problems.

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?

by operator1 In reply to Retrieving files from har ...

Hi.
ALL WHAT FOLLOWS IS TO BE DONE ON OLD HDD.
here is how i would do it.
1.one thing you can do is to install recovery console and run chkdsk.exe which is disk checker.mostly it is helpful.while you are in there you could also fire up fixboot and fixmbr commands.I doubt since you ARE booting into old hard disk but you never know.from the console you can use copy command to copy SINGLE file at a time to fixed disk.connect both new and old HDD and copy files from damaged to new.hm,that will work if they have only couple of files they want back.
2.other thing is reinstall windows without repartitioning hard drive.Do not use repair option because my expirience is that when there's something badly going on it wont work.follow the setup until it tells you that "windows folder already exists" and "do you want to overwrite" etc.At that point you specify different folder for your root,for windows to install.Name it whatever you like.This way you keep all files in the original root and rest of them of course and you get yourself a new system.
Then it should be no problems.
BE CAREFULL NOT TO REPARTITION OLD HDD AND DO NOT USE THE "CLEAN INSTALL" OPTION FROM THE SETUP.Today is here Big Friday so God help U.
Bye

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I have

by huoml In reply to Retrieving files from har ...

seen some sort of linux CD that you can boot from and then access the files.

The general idea is :
Connect another drive to which you can copy the files along with the bad drive
boot from linux cd
and then copy the files over

I am sure you can find this tool on INet.

hth

-H

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