Here’s the my situation…
I sold a customer a computer 18mos. ago and got a call a couple of weeks ago that they were having issues with it. No problem I went and retireved the box and brought it back to my office to look it over….
First off let me tell you that the father of the owner of this computer likes to traverse “unsafe” websites…mostly porn. Yes the system has a firewall program and antivirus software, but the system still caught a bug.
Now the problem. The hard drive also developed problems so I got them a new hard drive and formatted it, now I’m trying to pull all of their personal files and settings over from the old hard drive but every time I try to access the C: drive from My Computer.. I get a message……..
“Explorer.exe has encountered a problem and needs to close”
Now to make this really interesting I get the same thing happening when I go into My Documents and access the files and right-click the folder so I can “Send to….” once again I get the …..
“Explorer.exe has encountered a problem and needs to close”
Also Internet Explorere will not work. I have tried doing a “Repair” install of the Windows XP Pro, but I still get the same problems…
Any assistance would be appreciated at this time…my customer needs some files from the old hard drive and until I can figure out how to by-pass this problem I’m stuck.
Gene
A=,Net+,Linux+,MOS Specailist
