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RETURNING DELL COMPUTER ( tech support the worst )

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by mc36

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I have decided to return my recently purchase dell computer..Only because Dell Tech support really really really realley BITS...India tech do not know anything about Computers..I know more than any tech in India..
I had a problem with watching video online and the SUPPOSTLY TECH PERSON told me that the problem was because the computer was NEW.. what kind of retarted solution is that ? I am really dispointed at DELL. I was having the problem not because my computer is NEW but because I needed to update my network card...I figure that one out BY myself...I am returning the computer God forbid I encounter another problem that I cannot fix and than What ? Call India.. I do not think so...bye bye..

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by nepenthe0

My last 4 computers (both desktops and notebooks) were made by Sony. While under warranty, the purchaser can access live telephone support from the USA.

But more useful than live telephone support is the posted knowledge base and driver upgrades. No OEM installation is totally free of glitches, but once Sony has crafted a work-around, it posts the solution as a download. One pays a premium for Sony, but this comprehensive support is worth every penny.

All 4 computers arrived flawless (well, the first two had Windows ME, but that's not Sony's fault). The PC-card slot loosened on the motherboard of the 1st notebook after years of very heavy use. I used a rubber band as a work-around to the amusement of my colleagues. I was disappointed in both Intel and Windows drivers for the Wi-Fi chip in the 2nd notebook, and now I use a Linksys USB wireless adapter which is faster and trouble free.

For quality, dependability, and outstanding web-based support, consider Sony. I doubt you'll be disappointed.

Rick/Portland, OR

by jdclyde

Although some companies hire people and try to make them SOUND like they are in the US.

Was talking to a lady a few months ago, and there was just a single word she said, told me she was not in the states. no, I don't remember what the word was. he was surprised I picked up on it, and admitted to being a Canuk when I asked her were she was.

I didn't have a problem with here.

I do have a problem with the inferrior support recieved from the outsourced overseas support.

When I am deciding between two vendors, I will call both support lines and the way I am treated makes my mind up for me.

by notsochiguy

I agree with calling the support lines in order to gauge the support; especially if you ask seemingly mundane and/or off-the-wall questions (i.e., why does my PC have an ejectable cup holder). If they don't cut the mustard on a softball, they will definitely screw the pooch on a tough issue.

I also make sure to heavily query support in any RFP issued; if for no other reason that I want to make sure that senior management knows what to expect should they decide to go with a firm that outsources/offshores/outhouses its support.

by cmiller5400

Use spell check; and re-read your rant before you post. Best of luck returning a computer because you don't like it.

Almost all of the companies use some sort of outsourcing for their first level support. If you did not like the answer that you got, then either ask for the next level support, supervisor, or even hang up and try again. If you want support in the US, then buy IBM/Lenovo. My company uses them and every time I call the support line, I receive somebody in Atlanta, Georgia.

by jdclyde

Gotten burned with that already.

You buy the support and find out they will get back to you in about 4 hours.

I made the HUGE mistake of getting a Watchguard Firebox for our new firewall, and have regretted it ever since.

Support is horrible and the product is NOT user friendly.

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