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  • October 12, 2004 at 8:33 pm #2277436

    Right Click Explorer Crash Solved

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    by pricetech · about 18 years, 7 months ago

    I thought I’d start this thread in hopes it might help someone in a situation similar to mine. I found no help on this issue and had to resort to contacting MS support for help.

    The Issue:
    After installing Service Pack 2 for XP, right clicking on any of the desktop icons results in explorer.exe crashing, followed by Dr Watson crashing.

    The Platform:
    Biostar motherboard with integrated video, sound, nic, modem and AMD Athlon XP processor.
    Plenty of RAM and Hard Drive space (512mb and 40gb)

    Environment:
    Fresh install of XP Pro. No other software installed.

    Solution:
    Install Service Pack 2 in Safe Mode.

    Conclusion:
    Windows File Protection seems to be blocking the update of certain files. Why it occurs only on certain systems is a mystery, but both the customer machine I have in the shop and a friend’s computer (Intel Mobo with Celeron processor) exhibit the exact same symptoms.

    Disclaimer:
    This was performed on a clean system with a fresh install of XP Pro. There are quite a few known issues with SP2, so this may not apply to your particular situation.

    Hope this helps nonetheless.

    Joebewan

    Topic is locked This conversation is currently closed to new comments.
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    • November 7, 2004 at 1:42 pm #3295737

      really works

      by thtrht · about 18 years, 6 months ago

      In reply to Right Click Explorer Crash Solved

      Hi Joebewan,

      this isn’t neccesary,

      Copy the following into a notepad file and save it as ‘remove.reg’ and run it – this will fix your crash problem

      REGEDIT4

      [-HKEY_CLASSES_ROOT\*\shellex\ContextMenuHandlers\EncodeDivXExt]

      it will remove the ‘encode using dr. divx’ option from the right click menu, which remedies the right click = explorer crash problem.

      • November 23, 2004 at 2:00 am #3305049

        Right click Explorer Crash Solution for XP

        by anthonyabrami · about 18 years, 6 months ago

        In reply to really works

        Thank you very much thtrht@gfgsf.com for your posted solution to this problem.

        I struck it after installing 13 critical updates for WinXP SP1 recently (two days ago) and I’m glad I didn’t have to systematically go undeleting every application that creates a right click option (eg: WinRAR, WinAMP, DivX).

        Cheers,
        Ant

    • November 23, 2004 at 4:47 am #3305018

      Reply To: Right Click Explorer Crash Solved

      by sramesh2k · about 18 years, 6 months ago

      In reply to Right Click Explorer Crash Solved

      If this happenned after installing SP2

      Right click causes and error and crashes Explorer.exe after installing Windows XP SP2?:
      http://www.winxptutor.com/sp2/divxcrash.htm

      In general:
      Right-click is slow or weird behavior caused by context menu handlers:
      http://windowsxp.mvps.org/slowrightclick.htm

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