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Router problem

By redcell593 ·
Hello,
I just replaced a cisco 1700 router with a Sonicwall TZ170 router. The problem that I am having is the Sonicwall router will not recognize the Wlan cable when it is attached. I don't know why. When the Cisco router is attached it the cable works fine, but when I unplug it and attach the Sonicwall the cable seems to not work. I don't know what is wrong, this is on a Frame Relay internet connection. Please any help would be great, Thank you

Dan

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by ghimpe-- In reply to Router problem

The cable doesn't work?? or are you talking about connection? Did you configured the router?? You can't expect to just plug wires and everything will work as "you" desire. Routers aren't exactly "plug and play".

If you didn't configured the router, configure it, if you already did post back and maybe we can still help you.

GooD LucK!

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by redcell593 In reply to

Yes I did configure the router, the problem that I am having is that the connection is down, The router does not see that a cable is pluged into the wlan port, I have replaced this cable with another patch cable but that did not work..

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by Black Panther In reply to Router problem

Did you go through the installation procedure and check the self tests etc

here is a site for more help if you need including links to a brochure

http://www.sonicwall.com/products/tz170.html

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by redcell593 In reply to

Poster rated this answer.

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by redcell593 In reply to Router problem

Point value changed by question poster.

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by redcell593 In reply to Router problem

Point value changed by question poster.

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by Black Panther In reply to Router problem

Try

Hard Reset ( Power Cycle on the router )

Re-boot the PC before attaching the Sonicwall - attach it then do a soft reset.

Try the router on 'another PC'.

Update the firmware to the router.

Does it have a USB connection you can try.

Have you tried support from the Distributor

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by zaferus In reply to Router problem

Let's check some basics to start:

Some WAN connectors will "autosense" if they are xover or patch and will correct automatically if it is wrong. The Sonic's don't autocorrect. So get a certified patch and xover and try them both. Then take the xover from a switch on the LAN and plug it into your WAN to see if you get a connectivity light. If you don't your Sonic's WAN port is fried. Reply back if one of these combination of cables DID work. I've got a few Sonicwall certs so maybe I can help you here.

Zaf

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by maxwell edison In reply to Router problem

You may need it install "SonicOS Enhanced", which is an optional software upgrade that builds upon SonicOS Standard to deliver advanced features for more complex network installations.

This is especially true if you have the SonicWall TZ170 SP or TZ170 wireless.

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by ddevans888 In reply to Router problem

Dan,
The problem is clearly in the router. Either the Port has a problem or there is some sort of configuration problem. Have you checked that there is not a duplicate IP address involved. Hook the Sonicwall to a laptop off of the network and compare all the settings with your Cisco

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