General discussion

Locked

router problem

By mdelyea ·
Don't answer the "user deleted" question, this is th real question.
Client has a Dlink DI 713P wireless router. Client is using broadband cable and rj45 cabling instead of wireless connection (router has 3 rj45 connectors as well as wireless connection). I can get to the router's setup (192.168.0.1), but router is unable to obtain settings from the ISP via the cable modem. If the computer is connected directly to the cable modem I can access the internet. If I plug the cable modem into the router I cannot. HERE ARE THINGS YOU SHOULD KNOW - I am familiar with setting up routers, this router was a gift to the client (it came without a power supply so they (shudder) plugged the power supply from their scanner into it (same voltage, differentamps and I think this is the problem)), don't ask what OS, read the header on this section (OK, 98 if you must know), I CAN connect to the router setup, IT can't get info from the cable modem, I know what a WAN is and that the cable modem must be plugged into the WAN port, WAN port can autosense crossover or not, OJ did it.

This conversation is currently closed to new comments.

8 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

router problem

by mdelyea In reply to router problem

I apologize for the double post. Don't answer the other question (is this still a problem?). If you want the points answer here. And please don't answer with the obvious stuff.

Collapse -

router problem

by joshua In reply to router problem

I frequently do these type of installs.

Sometimes a cable modem needs to be reset to clear the ARP cache but more likely your problems are related to a MAC address registration with the ISP.

ISPs in my area register the MACs of their customerswith a DHCP server so that unauthorized users cannot tap into the network. This way the ISP can also determine the length of your IP lease registration or assign you a static address etc.

Find out if your ISP requires you to register the MAC. Some routers will allow you to clone the MAC of the computer, that you have proved to work with the cable modem, on the WAN port of the router. (Save a phone call if it works;-)

Collapse -

router problem

by mdelyea In reply to router problem

Poster rated this answer

Collapse -

router problem

by TimTheToolMan In reply to router problem

Hi,

I know this is one of the "obvious answers" but it could be that the router is simply broken... Afterall why did it come minus power supply? Was it working before your client received it?

Does the scanner's power supply supply more or lessamps? If more, then that wont be an issue.

One test you could apply would be to put a PC with DHCP on the other side of it (rather than the cable modem) to see if there is an issue with your client's ISP.

Does the cable modem itself do anything tricky? It could be doing NAT itself and that would stuff it up...

A couple of things to look at anyway...

Cheers,
Tim.

Collapse -

router problem

by mdelyea In reply to router problem

Poster rated this answer

Collapse -

router problem

by AKwok In reply to router problem

Are you asking for help?
If I am the one know exactly the answer(since no information is given!), I will not post anything.
Your problem must be just a simply obvious misoperation. Behave yourself when you are trying.

Collapse -

router problem

by mdelyea In reply to router problem

Poster rated this answer

Collapse -

router problem

by mdelyea In reply to router problem

This question was closed by the author

Back to Windows Forum
8 total posts (Page 1 of 1)  

Related Discussions

Related Forums