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Routing and Remote Access

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6 replies

by wbalint

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I upgraded to XP and removed my AOL software and now I am receiving the following entry in my Event Log.

ID:20103 Unable to load c:\winnt\system32\iprtrmgr.dll.

I can no longer use any dialups, but my network connections work fine. I cannotstart the Routing and Remote Access in Services manually either.

Any help is appreciated.

Regards,
Bill

6 replies

by estebandelatorre

When uninstalling AOL, it removes some important files from your system. Althought win2k is supposed to be shielded form this type of problems, some times it simply not works.
What you have to do is to remove(uninstall) the windows "communications"components from the "windows files" in add/remove components , restart the system and then install the comunications components all over again.

Hope it helps!!

by wbalint

I'd tried uninstalling/reinstalling, and also using theh "netsh" options to reset my entries, all to no avail.
The main problem that keeps occuring is that I cannot start the Routing and Remote Access Service. Whenever I try and start this service, I get the error message I posted above. I think if I can find out why this service won't start anymore, I'd be ok. Thanks for the help!

by wbalint

I have the file iprtrmgr.dll in winnt\system32. It is not corrupted, it just will not load.

by joseph moore

First, only AOL version 7.0 works with XP. If you had a previous version of AOL installed while you did the XP upgrade, then it would cause a problem. The AOL network adapter is a virtual device driver (.VXD). XP does not support virtual device drivers.
So, that is why things are mangled.

Now, what to do about it? I would do the following:
1) Make sure the AOL driver is gone from your network setup. Open up Device Manager (I run Win2K, so my XP is a little rusty, but I believe XP has Device Manager snap-in), and make sure under Network Adapters that any reference to AOL is gone. If there is still an adapter there, get rid of it. Technet article Q306478 talks about AOL in XP.
2) The only references to your RRAS error in TEchnet were about IPX problems. Are you running IPX? If so, read Q180602 and Q180602. They both have IPX fixes that make RRAS work again.

Hope this helps.

by wbalint

I did have AOL 7.0 before I upgraded to XP, and it is gone from the Network Adapters (the only entry is for my network card).

I even tried reinstalling AOL and I can't even log back onto that with my modem either. I have the same error in Event Viewer.

I am not running IPX, just TCP/IP. The thing that I am not happy about with XP is that you cannot uninstall/reinstall TCP/IP like you could in previous versions. If I could do that, I am sure that would fix this problem as well, but the damn OS just won't let me do it! (Thanks, Microsoft!)

I am fearing the inevitable, which is a clean re-install of XP, but I'd rather exhaust all options first, as MS has also made reinstall of it's XP products as annoying as humanly possible.
Thanks for the help!

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