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Roxio GoBack

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by jim phelps

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I have installed Norton SystemWorks on my W2K Dell Dimension 8200, including Roxio GoBack. However, I am unable to use maintenance software such as Winternals, because it appears that GoBack has taken control of the hard drives. Will I hose my data if I uninstall it?

Anybody have experience with uninstalling GoBack?

5 replies

by ann777

Disable GoBack software
reboot
then uninstall it

http://bizforums.itrc.hp.com/cm/QuestionAnswer
/1,,0x82033d853cd9d5118ff40090279cd0f9,00.html

There's also the below from MS KB Q316503 (WinXP):

To resolve this issue, disable GoBack,and then uninstall GoBack. To do this, follow these steps.

NOTE: You cannot uninstall GoBack in Safe mode.
Restart your computer.
During the startup process, press SPACE to access GoBack's menu options.
When prompted, enter the option for Disable GoBack, and then allow the computer to complete the startup process.
Click Start, and then click Control Panel.
In Control Panel, double-click Add or Remove Programs.
In the list of installed programs, click GoBack, and then click Remove.
Follow the on-screen instructions to complete the uninstall process.
If you want to continue to use GoBack or you need assistance to remove or disable GoBack, contact Roxio on one of the following Web sites for support and information about recent upgrades that are compatible with Windows XP:

http://www.roxio.com

http://www.roxio.com/en/support

by jim phelps

Have you had any actual experience with GoBack? I know they say that it can be uninstalled, but I'm a little "gun-shy", because I don't want to hose my data.

Sorry about the word "Rejected". That isn't my intention.

by ann777

Nope, sorry, I've never used it; for my important stuff, I tend to use backup to cdr/cdrw. I can always remove a program or entirely format my hdd and reinstall all the programs I use.

But Microsoft says it's not a problem if you disable GoBackfirst. If you uninstall without disabling, you'll get a bunch of "file in use" errors and it won't work.

Why not backup your data, and disable GoBack, reboot (I tend to recommend a reboot whenever the registry should change), and uninstall theprogram? According to the above links it should work.

by jim phelps

I first disabled it and then rebooted. Everything seemed to be fine, so I then uninstalled it.

Everything is working fine.

Thanks for your help.

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