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RRAS Authentication Odd Behavior

By bitmeister ·
I have a Windows 2003 R2 server with an eight-port modem board installed for dial-up remote access by home care nurses. This server also runs the home care clinical application used by the nurses for patient charting. The nurses can successfully establish a connection to the server using their Windows network credentials, but then the application reports an error connecting to the UNC path for a share on the server. If I enter the path in the RUN dialog of a remotely connected device I get prompted for network credentials. If I enter the nurse's account info that was used to establish the RRAS connection I get the following error:

"The user name you typed is the same as the user name you logged in with. That user name has already been tried."

Anyone out there an RRAS guru?

Any help would be appreciated,
Frank

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does admin account connect

by mark In reply to RRAS Authentication Odd B ...

I would first try the run command using an admin account. If you can get in you will limit the issue to share permissions or ntfs permissions. try mapping a drive to the share folder on the server once the ras is connected. If it maps, try using the mapped drive instead of the unc path to run the program.

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Checked that out already (i think)

by bitmeister In reply to does admin account connec ...

These users can also connect via wireless when they are in the office. They use the same credentials to authenticate to the domain, and everything works fine. Is there something I would need to add to the share or NTFS permissions specifically related to RRAS users? If so, I'm not seeing any special groups on the local server.

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wide open

by mark In reply to Checked that out already ...

My theory is to give everyone full control in the ntfs and share permissions. If it works you can setup security if not, you have other issues.
Have you considered allowing them to remote desktop into the server after establishing the vpn? Also, are the users logging into the workstations with the same account they are using to establish the connection. and finally, when it asks for a login, try putting the full login domain\username to see if this works.

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