Question

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Safe Mode

By clifford.marusich ·
I am using XP Pro and when I attempt to connect the printer USB cable to the computer (after starting the install cd and was directd by the cd to connect the USB cable) the screen goes to blue screen.

One of the suggestions was to install the printer software while in Safe Mode. Per the instructions on the Dell Help I can go to Start -- Select Shutdown and then select Safe Mode from there.

I cannot find the Shutdown option after start - I do have the Turn Off Computer option - but I cannot select the Safe Mode option-

Where can I set it up so I can select Safer Mode?

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While the Dell Logo is on the screen

by HAL 9000 Moderator In reply to Safe Mode

Press the F8 key till you see some white printing on a black background and then chose Safe Mode then press enter and it will start to load the minimum set of drivers required to work.

As for installing a USB Printer I wouldn't recommend it as there is something wrong if you are seeing the BSOD when following the instruction manual to the letter for the printer.

If you forget about installing from the CD and just plug in the printer does the Found New Hardware Wizard Run?

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