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Safe Mode never loads desktop

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5 replies

by jpkearns

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I have a labtop and it keeps blue screening with a stop: 0x00000007 (.... message and when I try to log in as safe mode the computer is running the cpu at 100% and it looks like CRSS.exe is causing all the cpu usage. I just need to log in and get data off the hard drive. I have tried all the boot options like VGA mode and all that but no luck. Any suggestions on how to stop this process? Like maybe on a command line?

5 replies

by bizzo

I didn't realise CRSS was a worm.

by older mycroft

The error message has different meanings depending on what operating system you have - you never told us.

So, what OS are you running?
Is this laptop on a network?

[u]More importantly:[/u] CRSS.exe is a Worm Virus - and clearly, starting in Safe Mode is not preventing it from running.

You need to download / install an anti-virus program.

Firstly you need to get rid of CRSS.exe. Check out this link:

http://crss.exe-guide.com/1.html?gclid=CP3Lz-n7nZACFQ7tlAodikktpg

It explains the Worm and how to get rid of it.

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