SAMSUNG Q60T – TURN THE SUBTITLES OFF
I have recently bought a Samsung Q60T and noticed the subtitles cannot be turned off when you are trying to watch a file(mkv, MP4 etc) via an external method, ie a HDD plugged directly into the TV.
My older full HD TV(UE55H6400AK) does this via the ‘Tools’ button on the remote with zero issues. However the new Q60T doesn’t have the same option. I have tried turning the subtitles off via the option available in the Accessibility menu, but whether they are greyed out or not, that funtion does not turn subtitles off for the HDD, only for live TV – I’ve been onto Samsung support and this is direct from them.
Apparently the older TV has Orsay OS which is capable of this, but Tizon OS is not.
By subtitles I mean like, (KIDS CHATTERING IN DISTANCE) or the dialogue between characters. There is also no Closed Captions/CC option to turn off either.
Suggestions? Very close to just getting another brand of TV but don’t want to. If this is not the correct area to post this please tell me where to post it 🙂